need your help forks,
i have 2 obihai200 and 2 google voice numbers
i read the forums several times but can not find solution
i would like to have line1 GV = 928487xxxx to forward to line2 GV = 928351xxxx
in the expert, i did this so far:
in voice services, calling features
CallForwardOnBusyEnable (box checked)
CallForwardOnBusyNumber SP1(928351xxxx)
CallForwardOnNoAnswerEnable (box checked)
CallForwardOnNoAnswerNumber SP1(928351xxxx)
CallForwardOnNoAnswerRingCount 2
so far the only thing work is when call made into the line1=928487xxxx if there is no answer then it would forward to line2=928351xxxx
but if we use line1 and keep it open during conversation and another caller called in, line1 would not forward to line2. but line1 would just go straight to GV voicemail;
we would like to have that when we use line1 to talk and someone call in on the same line1, after 2 rings while busy then line1 forward to line2.
please help :'(
Try disabling call waiting on the Phone port.
Physical Interfaces -> Phone1 Port-> CallWaitingEnable: unchecked
I suggest using the OBiTalk network to transfer the call to the other OBi200. This method will pass the original CallerID.
CallForwardOnBusyNumber: pp(510222222)
Change 510222222 to the OBi number of the destination OBi200.
Google Voice is not designed to work that way. It's going to make an inconvenient mess. In a no-answer scenario, when an inbound call connects to the first OBi, and rings two times, and then forwards to the second OBi via OBiTALK, the second OBi's phone will ring only 2-3 times at most, before the first Google Voice account grabs the call back to its voicemail box. With a busy-line scenario, after ~25 seconds of ringing on the forwarded-to OBi, again, the first GV account's voicemail will take the message. This means that the second OBi's user will have to check both VM boxes to find their messages.
I just tested this scenario (yes, using two OBi's and four phones!) and I confirmed that it works as I described.
Google Voice is designed for individual consumer use, on ONE Google account. It's not a business telephone system. The best, and most reliable way to do this is to use a SIP VoIP provider that supports hunt groups. The inbound calls can ring one extension first, then another one, and then go to one unified voicemail box.
Both voip.ms and Callcentric would work fine for this purpose.
azrobert,
thanks for helping, i tried and not able to get it to work; have you attempt such set up in the past and worked?
steveinWA, i also has magicjack as trial and have several months left, do you have any good advises?
thanks
I did test this successfully, but it was a very long time ago.
How are you testing the busy? You can't just take the phone off-hook. The OBi will not detect a busy unless the phone is actually on an active call.
Quote from: AMCstaff on February 20, 2017, 06:29:47 PM
azrobert,
thanks for helping, i tried and not able to get it to work; have you attempt such set up in the past and worked?
steveinWA, i also has magicjack as trial and have several months left, do you have any good advises?
thanks
Per my previous reply, my suggestion is to use Callcentric.com or voip.ms
Quote
I did test this successfully, but it was a very long time ago.
And
I tested it last night, as documented above, and while you may have considered it a "success", no, it is a messy and inconvenient solution that is inappropriate for a business.
You can "successfully"
light a BBQ with liquid oxygen (https://youtu.be/UjPxDOEdsX8), but it doesn't mean it's a good idea.
Quote from: SteveInWA on February 19, 2017, 10:25:36 PM
The best, and most reliable way to do this is to use a SIP VoIP provider that supports hunt groups. The inbound calls can ring one extension first, then another one, and then go to one unified voicemail box.
Both voip.ms and Callcentric would work fine for this purpose.
Unfortunately, VoIP.ms does not support hunt groups. Ring groups yes. Hunt groups no.
That's why I can only use Callcentric for the hunt group trick when using Nomorobo so you don't get the first ring if it's a telespammer number. I wish VoIP.ms had this feature.
That's weird. Perhaps I was thinking of one of the other SIP ITSPs. Anveo maybe?
Quote from: SteveInWA on February 20, 2017, 07:20:11 PM
That's weird. Perhaps I was thinking of one of the other SIP ITSPs. Anveo maybe?
I'm sure Anveo has that feature with their call flow tool but I can't say for sure as I've never used it.
I just have a free Anveo account for a backup route via SIP URI so I don't have access to many of their features.
azrobert,
i used 1 cellphone to call to OBi1, lift the handset, then leave it outside; use another cellphone and call OBi1; no callforward at all; it went to the GV voicemail; (like SteveinWA mentioned)
on the no-answer (also like SteveinWA), it rings for 2 rings on OBi1, then go to Obi2, then about 4 rings later it went to Gv voicemail.
the above was the same even when i use magicJack number as number2 line to forward (instead of Obi2)
Quote from: AMCstaff on February 20, 2017, 07:44:28 PM
on the no-answer, it rings for 2 rings on OBi1, then go to Obi2, then about 4 rings later it went to Gv voicemail.
Does 4 rings before transferring to GV voice mail meet your requirements?
I just tested call forwarding on busy and it worked. I set my OBi200 call forwarding on busy and no answer to transfer the call to my Callcentric Voice Mail. I called the OBi200 from two different lines and the 2nd was immediately transferred to the Callcentric VM. You would get about 6 rings on your OBi2 before transferring to GV VM. This was the easiest way for me to test.
I did NOT place the forwarding parms under Voice Services. I put them in the Phone1 Port section. Make sure you disable Call Waiting.
This is what I did:
Physical Interfaces -> Phone1 Port->
CallWaitingEnable: unchecked
ForwardOnBusyNumber: sp2(1777xxxxxxx@in.callcentric.com)
ForwardOnNoAnswerNumber: sp2(1777xxxxxxx@in.callcentric.com)
Hi azrobert
i follow yours:
Physical Interfaces -> Phone1 Port->
CallWaitingEnable: unchecked
ForwardOnBusyNumber: pp(1928782xxxx)
ForwardOnNoAnswerNumber: pp(1928782xxxx)
ForwardOnNoAnswerRingCount 2
pp(1928782xxxx) is the number i tried to forward to that is not google voice number
anyway still it does not do anything; should i factory reset my obi200?
You are not sending the call to an OBi number. It looks like you are using your GV number. Log into the OBiTalk portal. On the dashboard the OBi number is a 9 digit number to the right your OBi200. The number is listed on 2 lines.
The command should be: pp(510123456)
Change 510123456 to the OBi Number of the receiving OBi200.
thank you azrobert for clarifying,
the whole time i thought that pp(510123456) that you shown above were supposed to be the phone number or landline/cellphone that i need to put on;
if i need to forward to a cellphone or magicjack number then do i use:
ForwardOnBusyNumber: sp2(1777xxxxxxx@in.callcentric.com) ---->pp(my number i want to forward here?)
ForwardOnNoAnswerNumber: sp2(1777xxxxxxx@in.callcentric.com) ---->pp(my number i want to forward here?)
or pp could be ph? or SP1 or SP2? the current obi200 only has the SP1 with an GV account. thanks in advanced.
You said:
Quotei would like to have line1 GV = 928487xxxx to forward to line2 GV = 928351xxxx
My understanding is that you want to forward the call to a GV number defined on the 2nd OBi200, ringing the phone port on that device.
You had: CallForwardOnBusyNumber SP1(928351xxxx)
This is correct. The call will be routed to 928351xxxx using your SP1 provider. The problem with this method is that the receiver will see your GV#1 callerID and not the original CallerID. That is why I suggested "pp(510xxxxxx)". When you forward a call over the OBiTalk network to a 2nd OBi, the original CallerID is passed.
If you want to forward to a cell use "sp1(Cell_Number)", but again you won't see the original CallerID.
You could use "ph", but that doesn't make sense in your case because the phone port is busy. If you had an OBi202, you could forward the call to the 2nd phone port by using "ph2".
I'm sorry I showed you what I did. It was just confusing. I'm forwarding the call over the internet to account number "1777xxxxxxx" at Callcentric. In this example SP2 must be defined as an SIP provider.
azrobert
there must be some type of problem with my Obi200
every steps i did so far failed to forward, no answer nor busy:
Physical Interfaces -> Phone1 Port->
CallWaitingEnable uncheck
ForwardOnBusy check
ForwardOnBusyNumber : here i tried sp1(928782xxxx) then SP1(928782xxxx)
ForwardOnNoAnswer check
ForwardOnNoAnswerNumber here i tried sp1(928782xxxx) then SP1(928782xxxx)
ForwardOnNoAnswerRingCount i tried 2 rings then 4 rings
i must do something realy wrong, i am nearly giving up trying to forward to that number => 928782xxxx =which a MagicJack number.
Seriously, just take my original advice, and solve your problem the right way.
https://www.callcentric.com/features/call_hunting (https://www.callcentric.com/features/call_hunting)
http://anveo.com/consumer/features.asp?code=multiplerings (http://anveo.com/consumer/features.asp?code=multiplerings)
See attached screenshots.
Look at the OBi200's Call History to see what's happening.
On the left column you should see an inbound call on SP1.
On the right column you should see an SP1 outbound call to the forward number.
To access Call History:
Log directly into the OBi200 using the local interface.
Key the IP address of the OBi200 into a Web Browser.
Hit Enter
The UserID and default Password are both "admin" without the quotes.
Click Status on the left column then click Call History.
If you don't know the OBi200's IP address, dial ***1 from the phone attached to the OBi200.
Can you successfully call the Magicjack number from the OBi200 phone?
SteveinWA, i will register for the callcentric
azrobert,
this is what shows:
Call 1 02/22/2017 21:43:00
21:43:00 From GT1(19283152xxx) To PH1
21:43:00 Ringing
21:43:22 Call Ended (486 No Answer)
Call 2 02/22/2017 21:15:51
21:15:51 From GT1(19283152xxx) To PH1
21:15:51 Ringing
21:16:13 Call Ended (486 No Answer)
Call 3 02/22/2017 21:10:58
21:10:58 From GT1(19283152xxx) To PH1
21:10:58 Ringing
21:11:20 Call Ended (486 No Answer)
i dont think there was any forwarding to recorded
Are you sure Call Waiting is disabled (unchecked)? The call history shows the phone is ringing. I don't think the phone can ring when busy with call waiting disabled. Try the test again, but listen to the phone attached to the OBi200. Do you hear the call waiting tone?
How are you configuring your OBi200? Are you using the OBiTalk portal or are you logging directly into the OBi200 using the local interface? If you are using the local interface, it won't work unless you disable OBiTalk auto-provisioning. Try using the OBiTalk portal.
Quote from: azrobert on February 23, 2017, 06:59:52 AM
Are you sure Call Waiting is disabled (unchecked)? The call history shows the phone is ringing. I don't think the phone can ring when busy with call waiting disabled. Try the test again, but listen to the phone attached to the OBi200. Do you hear the call waiting tone?
---check i double checked, and also reset the obi200 to factory 2 times to make sure; then went over the same steps; the phone atached there is no call waiting tone...
[/quote]
How are you configuring your OBi200? Are you using the OBiTalk portal or are you logging directly into the OBi200 using the local interface? If you are using the local interface, it won't work unless you disable OBiTalk auto-provisioning. Try using the OBiTalk portal.
[/quote]
-----
i used these: via the ObiTalk portal....i did not use the direct login until last night after i saw your post (i didn't know that we can directly login)
Physical Interfaces -> Phone1 Port->
CallWaitingEnable uncheck
ForwardOnBusy check
ForwardOnBusyNumber SP1(928782xxxx)
ForwardOnNoAnswer check
ForwardOnNoAnswerNumber SP1(928782xxxx)
ForwardOnNoAnswerRingCount 4
AMCstaff, I have an OBi200 and the following:
"Call Forward On Busy Number" works to forward Google Voice "Busy" calls to another OBi device.
I use OBiTalk "OBi Expert" for custom Configuration changes.
OBi200
Physical Interfaces > Phone 1 > Call Features
CallWaitingEnable: [ ] "Unchecked"
Voice Services > SP1* Service > Calling Features
CallForwardOnBusyEnable: [ x ] "Checked"
CallForwardOnBusyNumber: PP(ob300xxxxxx)
* SPx (SP1, SP2, SP3 or SP3) that you have the service configured on.
Note: I left at "default" (did NOT make any changes on):
Physical Interfaces > Phone 1 > Call Fowarding
BIgJim
PP(ob300xxxxxx) is that "PP" to the "obi200 number" . mu OBI number start with 510 089 xxx
thanks
:)
i follow BigJIm and also review Azroberts; so far, forwarding to pp(Obi200 numbers) works;
thank you so much
i suspect that the magicJack has some issues because it would take a while to ring...so the GV voicemail took over after 5 rings.
i still can not have callforwarding directly to magicjack or cellphone...i will continue to test
SP1(cellphone) or SP1(magicjacknumber),
just want to confirm is there any different with "SP1" or "sp1"....
i almost gave up until i follow BIGjim word by word.