Hello, I just purchased new OBi200 and am having tough time setting it up. I have comcast internet service, Netgear router to which I have connected Obi200 device. When I login through obitalk to add device and dial **5+code, I get no service configured error. I am trying to add my GV number.
I added the static IP to DMZ as was suggested in the forums, upgraded firmware and am clueless at this time.
Need your guidance to get this to work. Cannot believe it has to be so difficult to get this to work.
Please advise.
Start here, and tell us what happens, in detail.
http://www.obihai.com/support/troubleshooting/start (http://www.obihai.com/support/troubleshooting/start)
I have been through that process and it did not help. Hence I am seeking advise on this forum. I have attempted to do the below, but cannot get it to work. Adding to DMZ did not help. I am not if there is any issue with Netgear routers and Comcast working with Obi200. All other internet connected devices work fine on my router. I am not sure if I should do some special tweaks to the router to get it to work on the router. Please advise.
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Are you able to dial **9 222-222-222 to reach the Echo Test Server?
Yes
No
Put your OBi to DMZ on your router's settings and reboot the router (click HERE for example). Try adding your device again.
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You appear to have either not read or ignored the "tell us what happens, in detail" advice from SteveInWA.
"did not help" and "cannot get it to work" are next to useless.
Please confirm that the power LED is solid green and that your call to **9 222 222 222 was successful.
Okay. When I added to DMZ and dialed the **9 222-222-222, the call does not go through. It just goes blank and no sound.
Do a factory reset (dial ***8 and follow the prompt) and start afresh.
Thank you. I will try that and advise of the findings.
I tried resetting, but do not get any prompts. The call just hangs up. What can I do further?
"...follow the prompts" means: Pick up the phone attached to the OBi. Press ***8. You should then hear a voice telling you to press 1 to confirm factory reset. Are you saying that you do not hear that voice? IF so, then either your telephone is defective, or your OBi is defective. Try using a DIFFERENT telephone. Do NOT connect your OBi to any house telephone wiring.
I do not hear any voice telling to press 1.
After couple of reboots, I get "No service Configured Error" when dialing **5+code.
I am using Panasonic KX-TG1031S phone.
If the Obi is defective, what is the process to get it replaced. I purchased it from Amazon sold by Obi.
I told you what to do next...
Okay. I tried with a different phone, but it did not work.
If the Obi is defective, what is the process to get it replaced. I purchased it from Amazon sold by Obi.
Simply follow the regular product return process with Amazon.
It is possible, but rare, that Amazon got your current unit back as a return, and, rather than trash it or otherwise not sell it again, it got put back into stock.
Okay. Thank you.
Quote from: SPATL on March 06, 2017, 12:19:04 PM
After couple of reboots, I get "No service Configured Error" when dialing ***5+code.
Is that extra '*' a typo or what you dialled? Either way it suggests that carelessness on your part may be a contributory factor to your OBi issues.
It was a typo. I am not sure what you mean by carelessness on my part. I have read through all of the troubleshooting instructions on the website and nothing appeared to fix the issue. That's when I came on the forum to seek help.
Upon rebooting the device, I get the automated error "No service configured error" and asking me to configure on obitalk.com
I am not sure, if I should consider this error message to mean the device is good, but something else on router needs tweaked or the Obi device itself is defective.
Okay. After spending couple of hours fiddling with it , I think I made some progress. I am now able to add the device and get it to register on obitalk.com. My GV inbound calls are working , but outbound calls are not working. I can receive calls but cannot make calls using the cordless phone.
Any suggestions what I can do to resolve this issue?
Like getting blood from a stone!
1. You have given no details of your "fiddling" which means:
1a. We have no idea of what you have done that might be causing your outgoing GV calls to fail.
1b. You have not contributed anything which might help anyone else with the problem you encountered initially.
2. Again you have merely written "not working" despite several previous enjoinders to provide detailed information about what does happen.
All I did was kept rebooting the Obi device, router and my cable modem. I did not do anything more than that. After few attempts, I was finally able to add the device the website.
I not sure what other information I can share with you. If there is a specific pieces of detail you are looking for, just let me know so I can share if I am aware of it.
So all settings are at default values except the ones that will have been configured by the portal when you used it to set up GoogleVoice on the OBi. Yes or no?
If you don't already know the local IP address of your 200, dial ***1 and listen for it. Point a web browser at that address and log in with admin and admin. On the left hand side, click on Status and then on Call History. The right hand column of that will show what, if any, number the 200 is asking GV to call. Does it match you expect, remembering that GV does not accept 7 digit numbers.
Yes, that is correct. All settings are at default values except what has been configured by the portal.
I know the IP address of the device and have logged into it via the browser. When I checked the call history, I only see incoming calls but no outbound calls. It appears like OBi200 is not receiving the calls being dialed from the cordless phone. When I dial the 10 digit phone number on the cordless phone, I only hear beeps for each of the digits dialed and then it goes to dial tone. I am not sure if this information helps diagnose the issue. Let me know if I should try something else to get you more information.
Can you successfully call the **9 222 222 222 echo test number?
No I cannot call the **9 222 222 222 echo test number.
What do you hear when you dial ***0 ?
I hear the message "Welcome to OB attendant", Main Menu, Press 1 to continue this call, Press 2 to make a new call, press 3 to enter a callback number
Upon pressing 1, it gives a message "There is no service available to complete this call"
Upon pressing 2, it gives a message "Enter PIN followed by a # key"
Upon pressing 3, it gives a message "Enter PIN followed by a # key"
When you dial **9 222 222 222 what do you hear and what does the Call History show after that.
And while logged in to the 200's local web interface what does the Status page show against all of these:
In WAN status section:
Addressing Type
IPAddress
SubnetMask
DefaultGateway
DNSServer1
DNSServer2
In Product Information section:
SoftwareVersion
In SP1 Service Status section (or whatever SP you have used for GV):
Status
In OBiTALK Service Status section:
Status. (If an IP address is shown there, replace the last two of the four parts with xxx.xxx)
When I dial **9 222 222 222 it appears like the phone is dialing the number and then it immediately goes beep, beep, beep, beep...
In WAN status section, below is what I see:
Addressing Type: DHCP
IPAddress: 192.168.X.XXX
SubnetMask: 255.255.255.0
DefaultGateway :192.168.1.1
DNSServer1: 8.8.8.8
DNSServer2: 192.168.1.1
In Product Information section:
SoftwareVersion: 3.1.1 (Build: 5463EX)
In SP1 Service Status section (or whatever SP you have used for GV):
Status: Connected
In OBiTALK Service Status section:
Status: Normal (User Mode) (4);ex-addr=98.192.XX.XX:10000(10000)
Let me know if this helps.
Quote from: drgeoff on March 07, 2017, 08:47:33 AM
What do you hear when you dial ***0 ?
You should have heard "Enter option followed by the pound sign..." etc. Not "Welcome to OBi attendant."
Try again.
If the OBi is not recognizing touch tones from your phone, and you did, in fact, try a completely different telephone and telephone cord, and you positively know that both of those telephones work when plugged into some other telephone service, then your OBi is defective. Send it back already.
Thanks SteveInWA. I tried again and I get the same message "Welcome to OBi attendant...."
I know the cordless phone works because I can receive calls on the same phone/device and talk using it. I cannot place calls using the phone and device. I am not sure what to make of it. I will try a different phone and see if works.
Are you dialing 3 stars or 2 stars followed by zero? "**0" will send you to the Auto Attendant.
If the OBi200 is not recognizing the 1st star then dialing "*9222 222 222" will produce a busy signal. Try dialing an extra star.
Quote from: SPATL on March 07, 2017, 06:06:14 PM
Thanks SteveInWA. I tried again and I get the same message "Welcome to OBi attendant...."
I know the cordless phone works because I can receive calls on the same phone/device and talk using it. I cannot place calls using the phone and device. I am not sure what to make of it. I will try a different phone and see if works.
I asked you previously to test another phone, and you said you did. >:( >:( >:( >:( >:( >:( >:( >:( And no, the fact that you can receive and talk on the phone has nothing to do with whether or not the phone's touch tone keypad is properly sending tones out over the phone cord to the phone service provider (OBi or otherwise).
Plug the phone(s) into some other phone service, one at a time, for example at a friend or relative's house, or at work, and see if you can
make an outbound call.
In an effort to get this device to work, I had previously tested using a different phone. That phone did not help with resolving the issue. I reverted to the original phone and then got it to partially work (allowed inbound calls). I tried dialing an extra star as suggested by azrobert, but still get busy signal.
Okay, I will test my original phone at a friends place and see if dials out the phone number. I will keep you posted.
Thanks for your help.