OBiTALK Community

General Support => Day-to-Day Use => Topic started by: chester on April 11, 2017, 08:46:22 PM

Title: Obi not ringing anymore
Post by: chester on April 11, 2017, 08:46:22 PM
Obi stopped receiving incoming calls today. Tried to figure out why but not having any luck. Outgoing calls work fine.
Title: Re: Obi not ringing anymore
Post by: drgeoff on April 12, 2017, 04:18:19 AM
Quote from: chester on April 11, 2017, 08:46:22 PM
Obi stopped receiving incoming calls today. Tried to figure out why but not having any luck. Outgoing calls work fine.
No-one else is likely to have any more luck than you, given the paucity of information provided.

Have you checked that the phone ringer has not been turnrd off?

Have you tried another phone?

Does the phone LED on your OBi flash when the phone should be ringing?

What ITSP are you using?

Which OBi model?

What has changed recently?
Title: Re: Obi not ringing anymore
Post by: chester on April 12, 2017, 08:42:53 AM
I have the 2 port 202, hooked up to separate phones, both worked until yesterday

The LED lights dont change when it should be ringing, they just stay solid

both accounts are google voice, as far as i know nothing has changed recently
Title: Re: Obi not ringing anymore
Post by: Taoman on April 12, 2017, 09:14:46 AM
In your Google Voice account, do the incoming calls show up in your history?

On your OBi device itself, do the incoming calls show up in your Call history?
(Browse to local ip address of your OBi202. Default password is admin for both username & password. Look under Status.)

Using the link below, is Google Chat checked or unchecked?

https://www.google.com/voice/b/0/redirection/voice/#phones
Title: Re: Obi not ringing anymore
Post by: chester on April 12, 2017, 09:36:56 AM
I fixed it by toggling the google chat setting... thanks anyway guys