OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: CaymanKarl on September 01, 2017, 11:52:09 PM

Title: Can't Disable OBiLINE
Post by: CaymanKarl on September 01, 2017, 11:52:09 PM
I recently upgraded my "end of life" OBi110 to a new OBi202 and OBiLINE.  Through the OBiTALK configuration portal on the OBi110 I always enabled or disabled the LINE port for the remote OBi device.  Now with the OBi202/OBiLINE setup, when I uncheck the Enable checkbox, the LINE port stays enabled.  A moment after I submit the change, the light on the OBiLINE turn red and then turns green again.  All incoming PSTN calls are answered by the Auto Attentand when I wanted them to be picked up by the answering machine.  When I'm out of town, I check the Enable checkbox and set the InboundCallRoute to another OBi device number.  I want my calls forwarded and not picked up by the Auto Attendant.  This always worked with the OBi110, but not with the OBi202.
Title: Re: Can't Disable OBiLINE
Post by: N7AS on September 02, 2017, 12:47:06 PM
If you are configuring your OBi202 through the ObiTalk portal you must uncheck the 2 check boxes to the right of the value. Failure to do so will result in ObiTalk setting the change back to the default.
Title: Re: Can't Disable OBiLINE
Post by: drgeoff on September 02, 2017, 03:08:14 PM
Quote from: N7AS on September 02, 2017, 12:47:06 PM
If you are configuring your OBi202 through the ObiTalk portal you must uncheck the 2 check boxes to the right of the value. Failure to do so will result in ObiTalk setting the change back to the default.

Unfortunately whatever the problem is, it isn't that.  Unless you uncheck those two boxes the value is greyed out and can't be changed.