OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: TheMightyQuinn on August 24, 2011, 05:56:35 PM

Title: Cannot Add Device
Post by: TheMightyQuinn on August 24, 2011, 05:56:35 PM
I just got a Obi110 and am doing the initial setup.  I am plugging the obi into the ethernet cable from my cable modem, since I do not have a router yet, but it times out trying to add the device.  I check the basic network status and it tells me my ip is not available. 

Does this mean that the obi requires a router to function or is something else wrong?

Title: Re: Cannot Add Device
Post by: RonR on August 24, 2011, 05:58:44 PM
The OBi should work connected directly to a cable modem.  Did you power-cycle the cable modem after making the connection?
Title: Re: Cannot Add Device
Post by: TheMightyQuinn on August 24, 2011, 06:13:41 PM
restarting the modem gave me an ip address, but adding the device still fails.  Any other suggestions?  Thanks!
Title: Re: Cannot Add Device
Post by: TheMightyQuinn on August 24, 2011, 06:18:43 PM
Advanced network settings tells me that my dns server is not available and dialing  **9222222222 tells me there is no service available. 
Title: Re: Cannot Add Device
Post by: RonR on August 24, 2011, 06:20:07 PM
I don't use the OBiTALK Web Portal, so I can't be a whole lot of help there.  I prefer to configure the OBi locally so I'm not dependent on anything else.
Title: Re: Cannot Add Device
Post by: RonR on August 24, 2011, 06:22:09 PM
If DHCP though the cable modem is getting an IP address, it should also be getting a DNS server address via DHCP.  You could always manually configure one such as 4.2.2.1.
Title: Re: Cannot Add Device
Post by: TheMightyQuinn on August 24, 2011, 07:40:43 PM
Thanks Ron!  Since I now have the ip address, i logged into the obi device on my laptop, and manually set the dns server and now I can add the device.  Thanks so much!