Hello All,
I was using OBI200 since last 2 years and suddenly it stopped working.
I tried setting up same old Google voice but i am getting an error " Registration Not Required" and after few minutes the same error is changing it to "Connect Failed : No Response" . See attached images with sequence of steps ( Step 1 to Step 4 ).
Tried below all and verified setting up Google Voice , but still getting same error.
1. OBI device status is Green in OBI Dashboard.
2. All lights on OBI200 are blinking as expected
3. Echo test is successful.
4. Factory reset is successful.
5. IP address verification is completed successfully.
6. Verified that no firmware update is not required. ( As triangle symbol is not appearing on OBI
dashboard and Dialed ***6 to verify that device is up to date)
7. Tried connecting to new Google Voice Number. Still no luck.
8. Verified Internet Router configuration to see any blockage in Router. No Blockage.
9. Deleted complete device from OBI dashboard and added again and tried setting up same old Google Voice Number but still it didn't work.
Did anyone face this issue ? what exactly means "Registration Not Required" error means ? How to Resolve this problem ? Please help..
Thanks in Advance.
I don't recall seeing that error message before. It might be that the provisioning system is not working at this time. I suggest doing nothing further, then tomorrow, power your OBiTALK device off and on again, wait a while and see what happens.
Quote from: SKIN on June 04, 2018, 06:52:25 PM
6. Verified that no firmware update is not required. ( As triangle symbol is not appearing on OBI
dashboard and Dialed ***6 to verify that device is up to date)
That means very little these days. Please provide your current firmware (SoftwareVersion) level as shown on the Status page.
"Registration not required" is not an error message. It generally means you've unchecked X_RegisterEnable in Service Providers > ITSP Profile X > SIP. However, I've seen it show up erroneously if you pull up the Status page early in the boot sequence. It generally remedies itself, being replaced by the correct status once the registration is actually attempted, so I'd say the production of a transient "Registration not required" does not in itself indicate a fault in the OBi.
Quote from: restamp on June 04, 2018, 11:08:42 PM
"Registration not required" is not an error message. It generally means you've unchecked X_RegisterEnable in Service Providers > ITSP Profile X > SIP. However, I've seen it show up erroneously if you pull up the Status page early in the boot sequence. It generally remedies itself, being replaced by the correct status once the registration is actually attempted, so I'd say the production of a transient "Registration not required" does not in itself indicate a fault in the OBi.
Exactly. Unless X_RegisterEnable is unchecked "Registration not required" means absolutely nothing. It shows up for most all SIP connections during startup until registration is completed.
Thank you all for your reply.
I tried setting up Google Voice almost every day. But still no luck.
I verified that my firmware software version is "3.2.2 (Build: 5859EX)" and Hardware version is "1.4"
And also as i mentioned on my first post -
"Registration not required" error stays only for few minutes on dashboard.
After few minutes, this error is changing it to "Connect Failed: No Response".
So how to avoid this error "Connect Failed: No Response"
Please help.
Quote from: SKIN on June 05, 2018, 03:12:57 PM
So how to avoid this error "Connect Failed: No Response"
Interesting you're getting a "no response." Can you login to the OBi's local web gui to try and get the ip address the OBi is trying to connect to? See attached graphic.
If you reboot your OBi while on the local Status screen (using the Reboot button) and then keep refreshing your screen you should hopefully see the type of message in the attached graphic and see an ip address. Once you get the address try and ping it and see if you get a response. I assume your computer is on the same subnet your OBi is on?
Taoman,
I don't see any Reboot button on my status tab of OBI expert configuration page.See attached.
I took IP address from here Status-->System Status-->WAN Status-->IP Address tried to ping separately and i got timeout response . You can see my attached screenshot.This is the same IP address which i got from my phone by dialing ***1.
I tried connecting this IP address in browser and getting message "xxx.xxx.x.xxx didn’t send any data". ( where x is IP address)
FYI...My OBI device and My computer is in different internet network.
What is this timeout error means ? my device is not getting any internet ? is there anything i am missing ?
Thanks in advance.
Quote
FYI...My OBI device and My computer is in different internet network.
Well, there's your problem. Put them on the same network.
I asked you to login to the
local web gui which means you wouldn't be using the OBitalk web portal.
Using the IPAddress of your OBi as seen in your WAN status graphic, open a new tab in your browser and navigate to that ip address. Username and password are both
admin. That is the Status screen I am referring to and you will see the Reboot button in the upper right-hand corner of the screen.
Quote from: SKIN on June 05, 2018, 04:28:38 PM
FYI...My OBI device and My computer is in different internet network.
However, all bets are off until you explain the above sentence. How is your network configured? The ping test I suggested above is pointless unless you are pinging from a device that is on the same subnet your OBi device is on.
Edit: The fact you can neither ping nor navigate to your OBi device's IP address proves you have network issues.
SteveInWA and Taoman,
Thank you for your reply.
Now i tried all below steps in laptop which is in the same network as OBI device.
1. I tried connecting local web gui by typing IP address on browser.
2. I got Pop up asking for username and password.
3. I gave username and password as admin and admin. But it is giving me an error "401-Unauthorized".
4. I didn't change my password anytime and on my dashboard i still see my web admin password as "admin" but not sure why i am not able to access local web gui.
5. I tried clearing cache / cookies on browser and tried logging in IP address local web gui. but still no luck.
6. I tried ping test for the same IP address in windows command prompt. I got message with
Response time 50ms and sent packets 4 and received packets 4.
Please suggest what would be the solution in this case.
Thank you for your prompt response.
All righty then. It sounds like you have made some changes on the device which are causing this mess.
At this point, there's no telling what is wrong with the thing, so time for a complete do-over.
- Follow all of these steps, in order, and do not skip anything.
- Sign into your OBiTALK dashboard. Delete the device completely off of the page...gone. Wait a few minutes.
- Unplug the phone, power and Ethernet cables from the device.
- Turn it upside-down on a flat, non-slip surface.
- Straighten out a paper clip. Find the small bump with a small hole it it, on the now-facing-up bottom of the device.
- Gently insert and depress the recessed reset switch underneath that bump. Hold it down; don't let go.
- Plug in just the power cord. Keep holding down the switch. Wait about 15 seconds. Remove the paper clip. Turn the device back over. Watch the three LEDs.
- Wait until it restores itself to factory defaults, which will take a few minutes. When the LEDs settle down, such that the left LED (power) is on steady and the middle LED is flickering, then unplug power again.
- Plug in all three cables. Wait for it to power up.
- Pick up the phone and key in ***1 and you should hear it read out a valid IP address, starting with either 192.168. or 10.0. If you do not hear an address like that, then STOP here and tell us what happened.
- If you do hear a valid address like that, then re-add the device to the OBiTALK web portal by performing the **5 xxxx procedure. Do NOT configure Google Voice yet. Was that successful, meaning, the device was added and it now has a green circle next to it on the OBiTALK dashboard?
Hi SteveInWA,
I executed all your mentioned steps in the same network as OBI Device.
I heard IP Address through phone and added device to OBI Talk Dashboard with **5 procedure.
Device addition is successful and i see GREEN status on OBI Dashboard. You can see attached screen print.
Hi Taoman, FYI.. My device is in Different Location ( In another country ) . I am executing all these steps in the same network as obi device with the help of my friend
Thank you.
...and, what other country is that?
SteveInWA.
OBI Device is in INDIA.
And i was using from INDIA only since Dec 2015 onwards without any issues.
Suddenly it stopped working.
OK, thanks. Honesty, nobody has reported one way or the other if they were successful adding Google Voice to an OBi that is out of the country, while using the new Google Voice platform. At least I can tell you that outbound calling is supported, from India to other countries, but not domestically (no India<-->India calls) due to Indian telecom regulations.
Now that you have a "fresh" OBi, successfully added to the portal, what happens if you try again to add Google Voice via the OBiTALK portal?
SteveInWA,
I understand that domestic calls won't work through OBI Device in INDIA. Even i am not expecting any domestic calls.
I was using only USA to INDIA dialing or INDIA to USA dialing purpose only.
I tried connecting to Google voice number from INDIA now after did the whole setup but still got the same error -" Connect Failed-No Response".
But this time ,at least i am able to login to Local WEB GUI of IP Address with admin username and password.
I did reboot again through local web gui and added google voice setup from USA . Still no luck.
Any suggestions...?
Quote from: SKIN on June 06, 2018, 09:01:17 PM
Any suggestions...?
Yes. Ship the thing to the USA to configure.
I am in the SF Bay Area (CA, USA)
I am experiencing exactly the same issue for past two days with my Obi200 (12/07 and 12/08/2018).
I removed the Obi200 from my account, reset the device, reconnected to my account... same issue "Registration Not Required".
Your help would be greatly appreciated.
I'm getting this error too "Connect Failed. No Response". In Texas, on the same network, didn't make any changes, up to date software. Suddenly all outgoing calls get the error "The number you dialed XXX-XXX-XXXX has not received a response from the service provider" I tried deleting the Obi 202 device and re-adding it. Followed the steps. What the heck is going on?
Quote from: NotThat_JHud on December 09, 2018, 10:48:18 AM
I'm getting this error too "Connect Failed. No Response". In Texas, on the same network, didn't make any changes, up to date software. Suddenly all outgoing calls get the error "The number you dialed XXX-XXX-XXXX has not received a response from the service provider" I tried deleting the Obi 202 device and re-adding it. Followed the steps. What the heck is going on?
No, you are NOT getting the same error message as discussed in this thread. Read it again.
There are many other threads discussing your issue, which was caused by a DNS problem, most likely with AT&T U-Verse customers. The fix is to change your DNS to not use AT&T's, and to instead use 8.8.8.8 or 9.9.9.9, both high performance and more secure, with no redirects to spam sites.
Quote from: ygjin on December 08, 2018, 09:48:32 PM
I am in the SF Bay Area (CA, USA)
I am experiencing exactly the same issue for past two days with my Obi200 (12/07 and 12/08/2018).
I removed the Obi200 from my account, reset the device, reconnected to my account... same issue "Registration Not Required".
Your help would be greatly appreciated.
I am in Houston Texas area. My OBi202 device has been working quite well until a few days ago, when on or about 12/7/18 it started failing with connection issues. I do use AT&T as my service provider.
After removing the Obi202 device from OBiTalk and deleting the registered forwarding phone on Google Voice and reconfiguring, it started experiencing "Registration Not Required" issues and shortly afterwards "Connect Failed: No Response" issues. Though randomly after multiple attempts to reconfigure, it will work where I can call out and in and then shortly afterwards it again exhibits the same connect issue. I've also changed the DNS on my PC and the OBi202 device as mentioned in this thread but it does not help. I've reset the OBi202 configuration, power cycled all networking devices in my home and but nothing seems to help.
It seems as though there is an issue between the OBiTalk/OBi202 device and Google Voice as I have no issues directly connecting to either from my web browser (multiple browsers). I could use some help here in getting my device back up and running.
Regards, Polka
Quote from: Polka on December 10, 2018, 09:19:42 AM
Quote from: ygjin on December 08, 2018, 09:48:32 PM
I am in the SF Bay Area (CA, USA)
I am experiencing exactly the same issue for past two days with my Obi200 (12/07 and 12/08/2018).
I removed the Obi200 from my account, reset the device, reconnected to my account... same issue "Registration Not Required".
Your help would be greatly appreciated.
I am in Houston Texas area. My OBi202 device has been working quite well until a few days ago, when on or about 12/7/18 it started failing with connection issues. I do use AT&T as my service provider.
After removing the Obi202 device from OBiTalk and deleting the registered forwarding phone on Google Voice and reconfiguring, it started experiencing "Registration Not Required" issues and shortly afterwards "Connect Failed: No Response" issues. Though randomly after multiple attempts to reconfigure, it will work where I can call out and in and then shortly afterwards it again exhibits the same connect issue. I've also changed the DNS on my PC and the OBi202 device as mentioned in this thread but it does not help. I've reset the OBi202 configuration, power cycled all networking devices in my home and but nothing seems to help.
It seems as though there is an issue between the OBiTalk/OBi202 device and Google Voice as I have no issues directly connecting to either from my web browser (multiple browsers). I could use some help here in getting my device back up and running.
Regards, Polka
Well, you made a mess by doing that. All you needed to do was to read the zillion posts here about the AT&T DNS issue, and then change your router or OBi's DNS settings like everybody else. You are now getting those errors because your device can't reach the servers, which is because of AT&T's crappy DNS.
I too am getting exact same error since 12-7-18, my obi200 has been running since 2016 no issues. I live in PA. Please help with this issue. Obitalk had to have changed something in their servers/dns/connecting to google voice. Everything on box checks out, just fails to connect to google voice.
Quote from: crypto0102 on December 10, 2018, 11:14:32 AM
I too am getting exact same error since 12-7-18, my obi200 has been running since 2016 no issues. I live in PA. Please help with this issue. Obitalk had to have changed something in their servers/dns/connecting to google voice. Everything on box checks out, just fails to connect to google voice.
For the love of gawd, just read the discussion. The question has already been answered. Change your router or device's DNS settings to use 8.8.8.8 and 8.8.4.4
Quote from: crypto0102 on December 10, 2018, 11:14:32 AMObitalk had to have changed something in their servers/dns/connecting to google voice.
Wrong.
Quote from: SteveInWA on December 10, 2018, 11:12:43 AM
Well, you made a mess by doing that. All you needed to do was to read the zillion posts here about the AT&T DNS issue, and then change your router or OBi's DNS settings like everybody else. You are now getting those errors because your device can't reach the servers, which is because of AT&T's crappy DNS.
If you would have fully read my post, you would have read that I did change the DNS setting for my network for the OBi202 and my PC as the AT&T router doesn't allow changing DNS settings. Changing the DNS setting made no difference for me!
Update: I just checked my OBi200 and all connections are working - 12/10/2018.
BTW: My unit could not connect to GV on 12/07, 12/08 and 12/09. On 12/09/2018, I reset the unit and reconfigured the connection on 12/09/2018 - with the error message sitting there.
I did not do anything after that. And today (12/10/2018) the connection to GV is back on.
Very strange.
PS: I have been using a different DNS from AT&T default for over a decade.
Mine is magically up and running again as of late yesterday, 12/10. I'm currently using the default AT&T DNS settings.
As i explained above, my device was in india at that time.
To resolve an issue, i brought device into USA and updated OBI 200 device firmware update from internet.
It worked without any issues and sent back to India.
Now it is working fine.
Just ran into the "registration not required" error when I was setting up a second line on an Obi 202 at another house. It worked fine at first until I kept reconfigured what rings on what line and I finally snagged a "registration not required" message. Sigh, I've read this thread before and figured I was in for a boat load of aggravation. I poked around in my Google voice account. In my account settings under the phone tab, it lists my google voice number and under that was listed "Forwards calls to:" with a bunch of Obi devices listed. Some matched my Obi number some did not. I deleted all of the Google OBI devices there and my Obi configuration on OBI. Then reset up my obi to google voice account and boom ... problem gone. I not into this as much as many of the others on here are so it may be just coincidental perhaps but it's such a simple thing to try ... so I'm passing it on in the hopes that it may help someone else. Nothing to lose by trying it. Good luck.
2022 Experience with "Registration Not Required" during setup for Google Voice: I also received a Registration Not Required message during setup in the configuration screens after a few minutes of the device attempting to configure. When I attempted to place a call after that, I was receiving the "[phone number dialed] did not receive a response from the service provider" error. After a couple of attempts to repeat registration, I found this forum online and the instructions to update the firmware if I saw the triangle warning sign icon on the setup screen (which I did).
Updating the firmware did work, however I needed to download the firmware file linked from http://www.obitalk.com/forum/index.php?topic=9.0 and upload it directly to the OBiTalk device connected to my LAN. In order to access the device portal, I dialed "***" from a phone connected to the OBiTalk device, then selected option 1 to have the device local IP address read out. To log into the device from a web browser (on a device connected to your LAN) and make changes it asked for an admin password. The device I purchased secondhand still had the default password set so I could complete the process of uploading the firmware file I saved locally. I knew the firmware update was in progress because the status light on the OBi202 device was displaying red during the update.
The phone and fax devices I have attached to the device are now able to successfully complete calls.