OBiTALK Community

General Support => Day-to-Day Use => Topic started by: vgeorge on June 24, 2018, 09:33:14 AM

Title: OBi202 - International calls not going out; domestic calls ok
Post by: vgeorge on June 24, 2018, 09:33:14 AM
Obi202 international-outgoing has stopped working in the last several days, which seems to be the only problem).  There is no ring tone at all for international outgoing, but there is this response: "We cannot complete your call. Please try again."

Phones have dial tone.  Obi202 domestic-incoming, domestic-outgoing & international-incoming are working fine via phones connected to Obi202.

Google talk working well on the web via browser.  Via hangouts, everything seems to work; both international and domestic incoming and outgoing calls do work.  There is sufficient $ balance.

Any pointer to a solution to Obi202's' problem of  international-outgoing call not connecting is greatly appreciated.



Title: Re: OBi202 - International calls not going out; domestic calls ok
Post by: azrobert on June 24, 2018, 09:57:13 AM
Are you using 011 prefix to the number?
Title: Re: OBi202 - International calls not going out; domestic calls ok
Post by: vgeorge on June 24, 2018, 12:04:53 PM
When calling from the US to UK, until recently, I have used 44 prefix; from the US to India, I have used 91 prefix.  It had worked fine. 

I just used the 'exit code' 011 after hearing from you.  It worked!  Thank you!
Title: Re: OBi202 - International calls not going out; domestic calls ok
Post by: azrobert on June 24, 2018, 03:00:05 PM
The new GV/SIP requires a + or 011 prefix for international calls.
See:
http://www.obitalk.com/forum/index.php?topic=14063.0