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General Support => Day-to-Day Use => Topic started by: wpollock on July 09, 2018, 08:20:12 AM

Title: Issues Making/Receiving Calls
Post by: wpollock on July 09, 2018, 08:20:12 AM
I live in Austin,Texas and am unable to make or receive calls through google voice. Is anyone else in my area or elsewhere currently having the same problems?

Thanks
Title: Re: Issues Making/Receiving Calls
Post by: lrosenman on July 09, 2018, 04:04:09 PM
I'm not.  I'm also in the Austin, TX area... I'm willing to come over and help if you'd like.
Title: Re: Issues Making/Receiving Calls
Post by: wpollock on July 09, 2018, 04:08:50 PM
So today I was able to successfully complete one outgoing call to prefix 866(toll free) but when making non-toll free outbound calls I hear from one to six rings,the party answers but I can't hear them on my end.i am able to receive and hear incoming calls. Any thoughts on my issues?

thanks
Title: Re: Issues Making/Receiving Calls
Post by: lrosenman on July 09, 2018, 04:09:50 PM
what firmware rev is your OBI on?
Title: Re: Issues Making/Receiving Calls
Post by: wpollock on July 10, 2018, 10:30:45 AM
While searching for possible work arounds regarding this issue I found the following suggestion;
dial your 10 digit google voice number,press the number 2,dial the 10 digit number you want to call then press #.I tried it and while it took me several attempts to get to the prompt to tell me how to place a call it did work. The site where I found this says the issue is google voice transitioning from XMPP protocol features and moving everyone to GV-SIP protocol.
Title: Re: Issues Making/Receiving Calls
Post by: jupiterstation on July 11, 2018, 07:56:32 PM
On Google Voice do you have the Google Chat link or SIP? I had a problem while having the Google Chat link with the latest firmware. Now with the SIP link all seems good.
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