OBiTALK Community

General Support => Day-to-Day Use => Topic started by: Revived on July 18, 2018, 07:15:12 AM

Title: Calls rejected 500
Post by: Revived on July 18, 2018, 07:15:12 AM
Anyone else experiencing this?

Is there a solution?
Title: Re: Calls rejected 500
Post by: drgeoff on July 18, 2018, 07:58:43 AM
Quote from: Revived on July 18, 2018, 07:15:12 AM
Anyone else experiencing this?

Is there a solution?
Soon after humans developed written and spoken language they were found to be much superior means of reliable communication than telepathy. Use of telepathy dwindled rapidly and today there is almost no-one who can receive telepathic messages.
Title: Re: Calls rejected 500
Post by: Revived on July 18, 2018, 08:13:08 AM
I cannot place or receive calls using OBI200 with Google Voice. I have a green light status and when I place a call, it's saying that it was rejected by the service provider (reason 500).
Title: Re: Calls rejected 500
Post by: zsak23 on July 18, 2018, 02:23:55 PM
What does your OBiTalk Dashboard show?
Title: Re: Calls rejected 500
Post by: Rsiesta on July 24, 2018, 11:36:57 AM
Same problem here, Dashboard shows gvoice connected. Incoming calls never ring and go to voicemail.


Title: Re: Calls rejected 500
Post by: Firewarrior565 on July 26, 2018, 07:27:11 AM
I'm having the same problem as well as a co-worker of mine who has one. Obi account looks good. The Obihai202 all looks fine and Google Voice everything looks fine. I power cycled it and power cycled my entire network. I'm able to get to its web interface and it states everything is working normal. Any ideas? Was it a firmware update that maybe did this?
Title: Re: Calls rejected 500
Post by: Rsiesta on July 26, 2018, 12:52:42 PM
I was able to get mine working by going to the web interface of the 200, doing a factory reset, this causes the obitalk site to say your device is not registered. Then it prompts you to dial a number on your 200 which re-registers it with obitalk web site. After this I configured to work with google voice, did the oauth and now it works. One thing I noticed
after the reset and reregister on the 200 unit the web interface now shows the new company name of Polycom, so something was updated on the device itself.

Title: Re: Calls rejected 500
Post by: Firewarrior565 on July 28, 2018, 06:05:30 PM
I did a factory reset as well doing the steps below in this link:

https://www.obitalk.com/info/faq/Troubleshooting-sec/How-to-Factory-Reset

Adding it back in ObiTalk and dialing the number is all I had to do. It pulled all the configs in for Google Voice no problem and works great again!
Title: Re: Calls rejected 500
Post by: oak949 on August 02, 2018, 12:32:49 PM
Did you "Step 1: Remove the OBi From the OBiTALK Web Portal" or did you do just " Step 2: Reset the OBi Device Using the Physical Pin (Button)" ?