OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: semantic2 on September 05, 2011, 09:09:54 AM

Title: no dial tone and each time I try to add device for an OBi110 it does nothing
Post by: semantic2 on September 05, 2011, 09:09:54 AM
i can't seem to add google voice to this OBi110, I was able to update the device to the latest firmware. But I cannot hear a dial tone and when I do, and try to add device and dial a number i get nothing but a busy signal. Am I doing something wrong? I thought it was more simple plug and play. have no issues with internet. just can't get anything else to work other than going to the device via ip address.
Title: Re: no dial tone and each time I try to add device for an OBi110 it does nothing
Post by: RonR on September 05, 2011, 09:23:17 AM
An OBi should provide a dialtone even if it's totally unconfigured and not connected to anything but a telephone.  After simply connecting it to the Internet, you should be able to successfully reach **9 222 222 222.  I'd sort that out first.  You may have a defective unit.
Title: Re: no dial tone and each time I try to add device for an OBi110 it does nothing
Post by: semantic2 on September 05, 2011, 09:33:39 AM
nope i tried that and still don't work but then again i have no dial tone.
Title: Re: no dial tone and each time I try to add device for an OBi110 it does nothing
Post by: RonR on September 05, 2011, 09:46:39 AM
Reset the OBi to factory defaults.

If you don't have dialtone, then either the OBi or the telephone connected to its PHONE Port is defective.
Title: Re: no dial tone and each time I try to add device for an OBi110 it does nothing
Post by: semantic2 on September 05, 2011, 11:08:26 AM
well i highly doubt my phone is defective since i was using it with voip service a couple of days ago and it worked fine with it. reset the unit to factory and will test again.
Title: Re: no dial tone and each time I try to add device for an OBi110 it does nothing
Post by: semantic2 on September 05, 2011, 11:39:07 AM
so I managed to reset the darn thing and now I am able to actually connect it to my account in google. only problem now is after the darn thing rebooted. i either get dial tone or get i get a busy signal and it doesn't end. it doesn't let me call anything. i think this thing is defective unless someone's got any good ideas????????
Title: Re: no dial tone and each time I try to add device for an OBi110 it does nothing
Post by: RonR on September 05, 2011, 11:44:22 AM
Delete the OBi from the OBiTALK Web Portal.

Reset the OBi to factory Defaults.

Do NOT attempt any configuration of the OBi.

If you can successfully call **9 222 222 222, the OBi is probably not defective.

If you cannot successfully call **9 222 222 222 under these conditions, you should contact Obihai for assistance.
Title: Re: no dial tone and each time I try to add device for an OBi110 it does nothing
Post by: semantic2 on September 05, 2011, 07:31:19 PM
well i did all you said. i couldn't get it to say it was working. then it did do it once and i was able to connect the darn thing. after that it didn't work again. to me that means it's defective crap. it should work.