OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: Brian_W on August 15, 2018, 12:08:01 AM

Title: Unable to add OBi2162 devices
Post by: Brian_W on August 15, 2018, 12:08:01 AM
Unable to add new OBi2162 devices, purchased from Polycom's Amazon store, using OBiTALK portal.

Test calls to OBiTALK sever echo as expected (impressive, near-zero latency). Re-registering existing OBi200 works as expected.

Every attempt to register OBi2162 errors out: "There is no call route available to complete your call". OBiTalk times out, then asks to try again.

Restarted router (multiple times), changed DNS servers for DHCP clients, disabled firewall to no avail. Reset the device (multiple times). Firmware is current as shipped. Wired, gigabit LAN connection OK.

Any help? Thank you.