OBiTALK Community

Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: MotoTom on September 28, 2018, 06:52:32 AM

Title: Can't Change Voicemail Message or Phone Type in Google Voice [SOLVED]
Post by: MotoTom on September 28, 2018, 06:52:32 AM
I'm going to be using one of my OBI200s as a business phone so I tried to fix a few things in GV, change the Phone Type and the Standard Greeting.

When I try to connect to my OBI phone to record a new Standard Message, I get a red message "We had an error"; not much help.

When I try to edit my "Phone Type" under "Forward calls to:" to "Work", I get a red message "Invalid Phone Number 427434".

The phone is otherwise working. I am able to receive and make calls but I'd like to get the Standard Message to reflect my new business.

Any thoughts?

Thanks for reading.
Title: Re: Can't Change Voicemail Message or Phone Type in Google Voice
Post by: SteveInWA on September 28, 2018, 08:19:28 AM
Hi Tom:  I can probably help you diagnose what's going on, if you post over on the Google Voice help forum, where we can share screenshots and I have better tools to diagnose issues.  Just put my forum nickname (Bluescat) in the title of your post along with the subject.
Title: Re: Can't Change Voicemail Message or Phone Type in Google Voice
Post by: MotoTom on September 28, 2018, 08:58:14 AM
That's exactly where I trying to make these changes.

FWIW, I'm also posting this problem on the Google Voice support forum.

Many thanks.
Title: Re: Can't Change Voicemail Message or Phone Type in Google Voice
Post by: SteveInWA on September 28, 2018, 09:50:20 AM
See:  https://productforums.google.com/d/topic/voice/NCQ8z2G91sA/discussion (https://productforums.google.com/d/topic/voice/NCQ8z2G91sA/discussion)
Title: Re: Can't Change Voicemail Message or Phone Type in Google Voice
Post by: MotoTom on September 28, 2018, 10:23:51 AM
Thanks.

I just got that notification directly.

Just a suggestion, putting this info in the FAQ would be most helpful.

Again, Many thanks.