OBiTALK Community

General Support => Day-to-Day Use => Topic started by: ppan on November 07, 2018, 12:19:51 PM

Title: Suddenly can't make any calls
Post by: ppan on November 07, 2018, 12:19:51 PM
Since 30 min ago, I cant make any calls to any number on any line (OBi202 using Google Voice). I get the message "The number you dialed xxx-xxx-xxxx was rejected by the service provider. Reason is 403".

If I call using Google Voice with a web browser (on my PC), it works fine. 

My dashboard shows as connected.

Title: Re: Suddenly can't make any calls
Post by: jjtricket on November 07, 2018, 12:37:58 PM
must be system wide problem
Title: Re: Suddenly can't make any calls
Post by: 202user on November 07, 2018, 12:39:20 PM
Same problem here. OBI200 and Google Voice. All outgoing numbers give 'rejected by the service provider' error 403.
Title: Re: Suddenly can't make any calls
Post by: Averham on November 07, 2018, 12:40:33 PM
I have the same problem & my service provider is time warner cable
any help
Title: Me Too | Suddenly can't make any calls
Post by: Kdown120 on November 07, 2018, 12:55:53 PM
As of 3:00 PM Nov 7th, Gvoice getting 403 as well.  Need to understand what the 403 error code says 

Question, I have Comcast ISP, could this be a filter from them?
Title: Re: Suddenly can't make any calls
Post by: FeetPeople on November 07, 2018, 01:00:09 PM
Same here.

I have green light on the dashboard and shows connected to Google Voice.  No errors. 

When trying to dial out, we also get the 403 error as others have stated.

When others try to call us, the phone rings, but when we answer, the other end continues to ring (we tested with a cell phone).  It appears that it is ignoring the fact that we answered the call.
Title: Re: Suddenly can't make any calls
Post by: J-of-OurIT on November 07, 2018, 01:02:52 PM
Same issue here. All phones show online in ObiTalk.
gVoice apps on mobile phones are working.
ObiPhones ring, but when you pick up the handset the call doesn't connect.

Calling a gVoice number makes the ObiPhone and gVoice app ring, picking up the ObiPhone handset doesn't connect the call and the app keeps ringing until answered / sent to voicemail.

Can confirm this on 4 devices.

Any comment from ObiHai yet?
Title: Re: Suddenly can't make any calls
Post by: uh-huh on November 07, 2018, 01:06:16 PM
Same here - no calls out "rejected by service provider reason 403".  

Incoming calls can be answered but calling phone continues to ring as if not picked up.

Just started screwing up today - 1/2 hour ago?

My ISP is Cox.  Maybe a Google problem?
Title: Re: Suddenly can't make any calls
Post by: craigpratt on November 07, 2018, 01:11:29 PM
Ditto here - on 2 devices in Oregon connected to Google Voice. Calls don't go out. Incoming calls ring but can't be answered.

Everything looks green. Voicemail and transcription seems unaffected. Haven't yet checked if google call forwarding is working...
Title: Re: Suddenly can't make any calls
Post by: craigpratt on November 07, 2018, 02:41:31 PM
Devices are operational here now.

Not sure what the issue is/was - but thanks for resolving, whoever you are...
Title: Re: Suddenly can't make any calls
Post by: SDBrehm on November 07, 2018, 03:05:13 PM
Working here too.
Title: Re: Suddenly can't make any calls
Post by: SteveInWA on November 07, 2018, 03:54:49 PM
This was a Google Voice VoIP problem, which was promptly identified and fixed by Google Voice engineering.
Title: Re: Suddenly can't make any calls
Post by: FeetPeople on November 12, 2018, 12:28:33 PM
Thank you--we confirm that all is working now.