OBiTALK Community

Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: Logan on November 07, 2018, 12:57:27 PM

Title: When trying to place outgoing calls - Call Failed: 403 Forbidden
Post by: Logan on November 07, 2018, 12:57:27 PM
I have two OBi devices on my network. They've worked pretty well throughout the past 2+ years but today, mid-day, they both quit working.

On the OBi1062, when trying to place outgoing calls, I get a busy signal tone and the error displayed on the screen says "Call Failed: 403 Forbidden".

On the OBi100, it says "the number you dialed xxx-xxx-xxxx was rejected by the service provider. reason is 403"

When I login to obitalk.com, my OBi Dashboard shows both OBi devices status as green/connected.

When calling either phone, the OBi phones ring but when I answer them, I can't hear anything on the OBi phones. The phones calling the OBi phones continue dialing and go straight to voicemails after they ring x times.

Any ideas what could be going on or where I could test/troubleshoot to figure out what's happening?
Title: Re: When trying to place outgoing calls - Call Failed: 403 Forbidden
Post by: Keathley on November 07, 2018, 01:02:12 PM
I am also getting 403 rejected on outbound GV calls via OBI202 device.  Incoming calls ring but do not connect when answered.
Title: Re: When trying to place outgoing calls - Call Failed: 403 Forbidden
Post by: Charlotte on November 07, 2018, 01:12:28 PM
Same here.  Error, attempts to reset not working as ObiTalk website shows everything should be working.
Title: Re: When trying to place outgoing calls - Call Failed: 403 Forbidden
Post by: JackInCA on November 07, 2018, 01:13:19 PM
Same problem started today with my obi200
Title: Re: When trying to place outgoing calls - Call Failed: 403 Forbidden
Post by: Cole on November 07, 2018, 01:18:46 PM
Same here. Any ideas?
Title: Re: Call Failed: 403 Forbidden
Post by: gV1OBiUser2018 on November 07, 2018, 01:44:52 PM
Obi1022 with 1 Google Voice line.
No LED light when phone is stationary.
When number dialed to make outbound call, gets blinking green LED with "beep-beep-beep..." and "Call Failed: 403 Forbidden" notice.
Phone gets dial tone and solid green LED when receiver is picked up or speaker-phone button pushed to make a call.
Can see incoming call, but cannot connect properly, cannot hear caller when phone is answered.
Cannot make or receive calls.
Problem started today, 11/07/2018 at approximately 1:30pm (ct).
Please advise.
Title: Re: When trying to place outgoing calls - Call Failed: 403 Forbidden
Post by: E2k18 on November 07, 2018, 01:55:33 PM
Had the same problem. I then tried updating my Google Voice credentials. I was able to make calls again. I'm not sure if it was a fix or coincidence since I read that some people didn't do anything and the phone line came back.
Title: Re: When trying to place outgoing calls - Call Failed: 403 Forbidden
Post by: oldunixguy on March 29, 2019, 08:48:58 AM
I'm now getting this same error. Has happened a number of times in the past couple of days.
Why is there no definitive answer on why this is happening and how to cure it?
regards
oldunixguy