OBiTALK Community

General Support => Day-to-Day Use => Topic started by: eddiey on September 13, 2011, 05:18:40 PM

Title: Enabling call forwarding remotely on land line
Post by: eddiey on September 13, 2011, 05:18:40 PM
Hi,

If I am away from the home and can remotely access the obitalk 110 via the iPad app, how can I enable call forwarding on my land line?

I have GV as line 1, and a pots on line in.  I can successfully connect to the obitalk from remote, but not sure how to send the dial codes to enable forwarding on the land line....   
The pots line is AT&T in Texas and I believe the code is 72#myforwardnumber....   When I tried, I would connect to obi110, choose dial out, and hit **872#myforwardnum  but it looks like # is killing it.  I also tried **81172myforwardnumber.  With no luck (gets a different response though).

I am unfortunately remote and not able to do this at the house, so any help would be greatly appreciated.

Thanks
Title: Re: Enabling call forwarding remotely on land line
Post by: infin8loop on September 14, 2011, 04:24:13 PM
I have an AT&T POTS in Texas connected to the LINE port has well.  I tried various combinations of the *72 through the auto attendant and was not successful either.  Obviously I dialed into the OBi AA using GV on SP1 to keep the outbound LINE port free.

AT&T offers an add-on "Remote Access to Call Forwarding" (at an additional cost):
http://www.att.com/gen/general?pid=5918

From Anywhere — Add Remote Access to Call Forwarding for greater control. With Remote Access, you can change your Call Forwarding settings from any number. You don't have to call from your home phone. From a remote location, you can turn Call Forwarding on and off as well as forward your calls to another number.

Simple — It's easy to use. Simply call the Remote Access number of the Call Forwarding Center and follow the prompts. You'll be given options for turning Call Forwarding on and off and forwarding calls to any number.

Reminder — Remote Access to Call Forwarding is an enhancement to Call Forwarding and cannot be purchased as a stand-alone service. If you transfer calls to a number outside your local calling area, you're responsible for local toll or long distance charges that may apply.

I suspect this might be one of those times where you could use the "OBiTalk Portal Expert Configuration" to remotely change the inbound call routing on the LINE port of the OBi.  Assuming of course you're not one of the folks (you know who you are) that seem to despise the OBiTalk Portal and have it disabled.   I have no reason to despise it myself (yet), but I have it disabled too because the voices in my head told me too.
Title: Re: Enabling call forwarding remotely on land line
Post by: Everton on September 15, 2011, 02:25:57 AM
Quote from: eddiey on September 13, 2011, 05:18:40 PM
Hi,

If I am away from the home and can remotely access the obitalk 110 via the iPad app, how can I enable call forwarding on my land line?

I have GV as line 1, and a pots on line in.  I can successfully connect to the obitalk from remote, but not sure how to send the dial codes to enable forwarding on the land line....   
The pots line is AT&T in Texas and I believe the code is 72#myforwardnumber....   When I tried, I would connect to obi110, choose dial out, and hit **872#myforwardnum  but it looks like # is killing it.  I also tried **81172myforwardnumber.  With no luck (gets a different response though).

I am unfortunately remote and not able to do this at the house, so any help would be greatly appreciated.

Thanks

I'm not 100% sure, but since you can access your OBi110 remote (or through the OBiTALK Interfcae), isn't it a simple matter by editing the LINE Port Setting:

CallForwardUnconditional:  -->  Enable   
CallForwardUnconditionalNumber: -->myforwardnumber

I suspect you could edit the incoming Call Route setting to forward the call to the "myforwardnumber" via SP2 also.
Title: Re: Enabling call forwarding remotely on land line
Post by: kb_hunter on September 15, 2011, 06:16:16 AM

The above is not quite the same. The original poster is having trouble setting a feature on AT&T POTS.

This is like suggesting to someone who is asking for a remedy for his wife's snoring to get a new wife :=)

Title: Re: Enabling call forwarding remotely on land line
Post by: DaveSin on September 15, 2011, 06:51:32 AM
Quote from: kb_hunter on September 15, 2011, 06:16:16 AM

This is like suggesting to someone who is asking for a remedy for his wife's snoring to get a new wife :=)



Hmmm, isn't that solution an acceptable alternative....getting a new wife of course?  ;D
Title: Re: Enabling call forwarding remotely on land line
Post by: infin8loop on September 15, 2011, 09:30:57 AM
I was finally successful in remotely setting call forwarding on my LINE port which has AT&T POTS service:

1. From my cell phone (which is in my OBi circle of trust) I dialed my google voice number which is on SP1
2. The OBI attendant answered, I select 2 to make a new call, and entered mypin#
3. For the number I entered:  **81172nnnnnnnnnn#   where nnnnnnnnnn is the number to forward to

After the # is entered a new call is placed to nnnnnnnnnn.  In this case it was my cell phone.  I heard call waiting tone and clicked over to answer the call.  Then simply hung up.  I may be imagining this but it seems like the call placed during the call forwarding process has to be answered for it to take.  I cannot test forwarding to an 11 digit number (including a 1) because I don't have a default long distance service on the AT&T line.  I sure thought I tried this combination before, but I don't think I ever clicked over to answer the call waiting call on my cell phone that was coming in as part of the call forwarding process.

To remotely cancel call forwarding I performed the same steps except I entered **81173# and got 3 short tones and a dial tone which is the same thing I get when cancelling locally.

More info from AT&T instructions:
Turn On — To activate Call Forwarding, press 72# on your home phone. Dial the number you want to forward calls to. When the call is answered, Call Forwarding will be activated. If no one answers or the line is busy, press 72# again, redial the number and Call Forwarding will be activated.


So it wasn't just my imagination the call has to be answered unless you repeat the process a second time. Frankly I've never personally had a need to use call forwarding.  I guess I should have RTFM first, huh?  (grin)  But, now that I know I can set it remotely from the OBi without having to pay even more to AT&T for the privilege... it could be useful.   
Title: Re: Enabling call forwarding remotely on land line
Post by: chetstone on December 01, 2011, 03:22:52 PM
I'm trying the method suggested by @Everett, because I want the OBI to forward my landline to GV, not the phone company (as the OP wanted.)

It doesn't work.

The information in this thread that you can't use GV to forward to itself was helpful. So I enter my forwarding number as **21NNN-XXX-XXXX to use my other SIP provider to do the forwarding.

It just doesn't work. The incoming call on the line port just keeps ringing, and the phone on the phone port rings until its answering machine picks up.

Am I missing something?
Title: Re: Enabling call forwarding remotely on land line
Post by: RonR on December 01, 2011, 03:36:31 PM
Quote from: chetstone on December 01, 2011, 03:22:52 PM
The information in this thread that you can't use GV to forward to itself was helpful. So I enter my forwarding number as **21NNN-XXX-XXXX to use my other SIP provider to do the forwarding.

Enter it as SP2(12341234567)
Title: Re: Enabling call forwarding remotely on land line
Post by: chetstone on December 01, 2011, 06:11:02 PM
Quote from: RonR on December 01, 2011, 03:36:31 PM
Quote from: chetstone on December 01, 2011, 03:22:52 PM
The information in this thread that you can't use GV to forward to itself was helpful. So I enter my forwarding number as **21NNN-XXX-XXXX to use my other SIP provider to do the forwarding.

Enter it as SP2(12341234567)


Actually I did. Or it did. When I entered it as I mentioned, after reboot, the OBI rewrote it in the form you suggest. Still no dice.

What should I expect will happen? Would it be the OBI picks up the call, then dials out, feeding back the ring tones and eventual answer to the line?
Title: Re: Enabling call forwarding remotely on land line
Post by: RonR on December 01, 2011, 06:15:24 PM
The OBi is not rewriting it.  It's the OBiTALK Web Portal reconfiguring your OBi with its settings.

If you wish to configure the OBi directly, you must set:

System Management -> Auto Provisioning -> ITSP Provisioning -> Method : Disabled
System Management -> Auto Provisioning -> OBiTALK Provisioning -> Method : Disabled
Title: Re: Enabling call forwarding remotely on land line
Post by: RonR on December 01, 2011, 06:20:38 PM
chetstone,

It's not obvious why your other thread is locked, but:

Quote
OK, I found the RingDelay parameter which was set to 4000. Setting it to 0 solved the problem.

Be aware that by making this change, the OBi will no longer be able to procoess LINE Port InboundCallRoute rules based on CallerID.
Title: Re: Enabling call forwarding remotely on land line
Post by: chetstone on December 01, 2011, 06:32:53 PM
Quote from: RonR on December 01, 2011, 06:15:24 PM
The OBi is not rewriting it.  It's the OBiTALK Web Portal reconfiguring your OBi with its settings.

If you wish to configure the OBi directly, you must set:

System Management -> Auto Provisioning -> ITSP Provisioning -> Method : Disabled
System Management -> Auto Provisioning -> OBiTALK Provisioning -> Method : Disabled


OK, I did get things a little confused by making changes in both places. So now I have gone back and put the correct value in the Obitalk web portal. Looking at the OBI directly (It's OK to look, right?) I can see that the value has been pushed there.

It still doesn't do the forwarding I expect.
Title: Re: Enabling call forwarding remotely on land line
Post by: chetstone on December 01, 2011, 06:40:25 PM
Quote from: RonR on December 01, 2011, 06:20:38 PM
chetstone,

It's not obvious why your other thread is locked, but:

Quote
OK, I found the RingDelay parameter which was set to 4000. Setting it to 0 solved the problem.

Be aware that by making this change, the OBi will no longer be able to procoess LINE Port InboundCallRoute rules based on CallerID.


Thanks for the answer. I have unlocked the thread. Guess I thought I found the problem and was done ;-)

I saw that note in the manual. Since I haven't added any such rules I assume there aren't any and I'm OK. But I have to wonder why, when the delay was set to 4000, it was waiting 12-13 seconds to ring. By the time my phone rings and I find it and look at the callerID the caller may hang up. Now it rings right away, displays the callerID right away and all is good.

thanks
Title: Re: Enabling call forwarding remotely on land line
Post by: RonR on December 01, 2011, 06:44:50 PM
Given settings of:

Physical Interfaces -> LINE Port -> CallForwardUnconditionalEnable : (checked)
Physical Interfaces -> LINE Port -> CallForwardUnconditionalNumber : SP2(12341234567)

Calls to the LINE Port will continue to ring until the outgoing call on the SP2 Service is answered, at which point the LINE Port and SP2 Service will be bridged togerther.
Title: Re: Enabling call forwarding remotely on land line
Post by: chetstone on December 01, 2011, 06:53:57 PM
Quote from: RonR on December 01, 2011, 06:44:50 PM
Given settings of:

Physical Interfaces -> LINE Port -> CallForwardUnconditionalEnable : (checked)
Physical Interfaces -> LINE Port -> CallForwardUnconditionalNumber : SP2(12341234567)

Calls to the LINE Port will continue to ring until the outgoing call on the SP2 Service is answered, at which point the LINE Port and SP2 Service will be bridged togerther.


Ah! That's good to know. Working now. Thanks so much.
Title: Re: Enabling call forwarding remotely on land line
Post by: Shammi on December 11, 2011, 10:31:04 PM
Hi there, I need help here. could not figure out how to get PSTN forwarded ALL calls EXCEPT from numbers with a set of patterns starting 254xxxxx forward to SP1
Title: Re: Enabling call forwarding remotely on land line
Post by: RonR on December 11, 2011, 10:52:49 PM
Physical Interfaces -> LINE Port -> InboundCallRoute : {(254xxxxx):ph},{sp1(12345678)}

Numbers matching 254xxxxx will ring the PHONE Port.

All others will be forwarded to 12345678 using SP1.
Title: Re: Enabling call forwarding remotely on land line
Post by: VeryBigTiger on December 15, 2011, 01:49:27 AM
Hi,
I have two Obitalk 110 and booth are connected to landlines. I would like to get one say "X" to forward calls that is coming on phone line to the second Obitalk say "Y". I logged into my web portal and changed the obi expert configuration of the "X" Obitalk > physical interfaces -> line and enabled forward unconditional and entered the Obitalk number **920.... etc.
Is this the correct format.
Do I need to reboot and how to do this remotely.

I understand that I can call the "X" Obi and press 2 then *72, and then enter the forward number ... is this correct and can it be done this way to forward it to the seconc obi "Y" with **9200...etc number.

your help is appreciated!

Joseph

Title: Re: Enabling call forwarding remotely on land line
Post by: RonR on December 15, 2011, 09:23:52 AM
Quote from: VeryBigTiger on December 15, 2011, 01:49:27 AM
I have two Obitalk 110 and booth are connected to landlines. I would like to get one say "X" to forward calls that is coming on phone line to the second Obitalk say "Y". I logged into my web portal and changed the obi expert configuration of the "X" Obitalk > physical interfaces -> line and enabled forward unconditional and entered the Obitalk number **920.... etc.
Is this the correct format.
Do I need to reboot and how to do this remotely.

OBi Expert Configuration (Introduction) (http://www.obitalk.com/forum/index.php?topic=458.0)

Quote from: VeryBigTiger on December 15, 2011, 01:49:27 AM
I understand that I can call the "X" Obi and press 2 then *72, and then enter the forward number ... is this correct and can it be done this way to forward it to the seconc obi "Y" with **9200...etc number.

Star Code features can only be initiated from the telephone connected to the OBi PHONE Port and are effective only on that OBi.
Title: Re: Enabling call forwarding remotely on land line
Post by: VeryBigTiger on December 16, 2011, 01:09:44 AM
Hi RonR,
thanks much for your reply!
as for the number formate that I enter in the the forward field ... can it be the Obi110 number?
Title: Re: Enabling call forwarding remotely on land line
Post by: RonR on December 16, 2011, 09:38:59 AM
Quote from: VeryBigTiger on December 16, 2011, 01:09:44 AM
as for the number formate that I enter in the the forward field ... can it be the Obi110 number?

You can have calls forwarded to an OBi using its OBiTALK number : PP(ob200123456)
Title: Re: Enabling call forwarding remotely on land line
Post by: VeryBigTiger on December 16, 2011, 08:53:44 PM
Hi Ron,
thanks lots!!
its working now!

Joseph
Title: Re: Enabling call forwarding remotely on land line
Post by: VeryBigTiger on December 19, 2011, 03:27:21 AM
Hi Ron,
I have one more question.
if I like to add additional command to direct the forwarding to a certain phone number. what would be the syntax in the forwarding field in additon to what you suggested...
als where can I learn about those syntax ... any tutorial or resources on line.

Thanks,
Joseph
Title: Re: Enabling call forwarding remotely on land line
Post by: RonR on December 19, 2011, 09:10:15 AM
Forwarding can be accomplished using any trunk:

SP1(18005551212)

SP2(18005551212)

LI(18005551212)

PP(ob200123456)

The only documentation available is the OBi Device Administration Guide (http://www.obihai.com/docs/OBiDeviceAdminGuide.pdf)
Title: Re: Enabling call forwarding remotely on land line
Post by: VeryBigTiger on December 19, 2011, 09:38:09 AM
Hi Ron,
I thought that I might be able to add a phone number to the forward syntax "PP(ob200123456)" which will instruct the distand obi to dial that number. is that not possiple.

I have the administration guide but it dos not include above command.

thanks!!
Joseph
Title: Re: Enabling call forwarding remotely on land line
Post by: RonR on December 19, 2011, 09:53:20 AM
Quote from: VeryBigTiger on December 19, 2011, 09:38:09 AM
I thought that I might be able to add a phone number to the forward syntax "PP(ob200123456)" which will instruct the distand obi to dial that number. is that not possiple.

If you're wanting the receiving OBi to dial a PSTN number, you might try the following:

Originiating OBi:

Forwarding number : PP(n*18005551212)

Speed Dial n : PP(ob200123456)

where 18005551212 is the number to dial and 200123456 is the receiving OBi.

Receiving OBi:

Voice Services -> OBiTALK Service -> InboundCallRoute : {200654321>(Msp1):sp1},{ph}

where 200654321 is the originating OBi.  sp1 (2 places) may be sp2 or li instead if desired.
Title: Re: Enabling call forwarding remotely on land line
Post by: Shammi on December 19, 2011, 06:37:15 PM
RonR, thanks again for help:

Physical Interfaces -> LINE Port -> InboundCallRoute : {(254xxxxxxx):ph},{sp1(1234567899)}

Numbers matching 254xxxxxxx will ring the PHONE Port.

All others will be forwarded to 1234567899 using SP1.

Can it be possible to add few more features while keeping the above ones intact:

1) Four specific numbers (say, 7777777777, 8888888888, 9999999999, 6666666666) get Forwarded to 9987654321 using sp1

2) Three specific phones numbers ( say, 5555555555, 3333333333, 2222222222 ) get forwarded to  6868686868 using sp2

3) two specific numbers ( say, 2424242424 and 5656565656 ) gets forwarded to 29292929292 using sp2

4) Numbers matching 254xxxxxxx will ring the PHONE Port (As mapped by you earlier)

5)  All others will be forwarded to 1234567899 using SP1. (As mapped by you earlier).

Thank you

Shammi
Title: Re: Enabling call forwarding remotely on land line
Post by: RonR on December 19, 2011, 07:00:12 PM
Quote from: Shammi on December 19, 2011, 06:37:15 PM
Can it be possible to add few more features while keeping the above ones intact:

It's simply a matter of stringing a series of rules together:

Physical Interfaces -> LINE Port -> InboundCallRoute:

{(7777777777|8888888888|9999999999|6666666666):sp1(9987654321)},
{(5555555555|3333333333|2222222222):sp2(6868686868)},
{(2424242424|5656565656):sp2(29292929292)},
{(254xxxxx):ph},{sp1(12345678)}
Title: Re: Enabling call forwarding remotely on land line
Post by: Shammi on December 19, 2011, 07:08:50 PM
Thanks a lot, RonR! Didn't check yet, however am sure it will work. First of all, it is not "simple" for all (especially me) and secondly, it made obihai 110 really 110 times useful for me.

Wish you and your loved ones a very happy Christmas in advance.

Shammi
Title: Re: Enabling call forwarding remotely on land line
Post by: VeryBigTiger on December 20, 2011, 02:05:51 AM
Hi Ron,
two questions:
-->"Receiving OBi:

-->Voice Services -> OBiTALK Service -> InboundCallRoute : {200654321>(Msp1):sp1},{ph}

-->where 200654321 is the originating OBi.  sp1 (2 places) may be sp2 or li instead if desired."

=======
above you stated the direction for the Receiving OBi, but I'm a bit confuse (newbie) about the sp1/2, Msp1, and li. can you please explain what is each ... in any way I want to define what is my state on the receiving end which have the line and the dsl connected ... I do not have forward to GV, but like the forward to go from the distaned obi directly to my cell phone instead of coming to the local obi  where a user have to choose 2 and forward the call manually.

============
the second question about restting/rebooting the devise ... especially the remote unite what would you recommend Ron.

Thanks lot!!

Joseph
Title: Re: Enabling call forwarding remotely on land line
Post by: RonR on December 20, 2011, 08:06:12 AM
VeryBigTiger,

I'm very confused at this point what you have and what you're trying to do with it.  Since it's apparently not related to the discussion with Shammi, I would recommend starting your own thread and describing in great detail exactly what you're trying to accomplish.
Title: Re: Enabling call forwarding remotely on land line
Post by: Stewart on December 20, 2011, 08:39:49 AM
VeryBigTiger,

Also, unless you have some reason to keep it private, e.g. you're in a country where VoIP is illegal, it would be useful if you specified what countries the OBi devices are in, what services are connected, what carriers are involved and any other relevant info about costs.  With that data, it may be possible to find a solution that is less expensive, better quality, simpler, more flexible, etc.
Title: Re: Enabling call forwarding remotely on land line
Post by: VeryBigTiger on December 20, 2011, 09:08:53 AM
Hi Ron,
I'm sorry if I confused you on my last message as I wrote it midnight and might have been exhausted (brain dead). its a simple question. I will wait till I come back with more time to read my last post as you suggested if its good for this thread or will start another one as you suggested.

I want thank you a lot for your help Ron, you are resourceful member and I'm gratefulle for your help.

Thanks!!
Joseph
Title: Re: Enabling call forwarding remotely on land line
Post by: VeryBigTiger on December 20, 2011, 09:18:44 AM
Hi Steve,

I noticed you are a full member and I read your post twice and thanks for your notes.
as your question is out of the topic to please email me direct or call me and we can discuss...

thanks!!
Joseph


Title: Re: Enabling call forwarding remotely on land line
Post by: VeryBigTiger on December 21, 2011, 08:28:50 AM
Quote from: RonR on December 19, 2011, 09:53:20 AM
Quote from: VeryBigTiger on December 19, 2011, 09:38:09 AM
I thought that I might be able to add a phone number to the forward syntax "PP(ob200123456)" which will instruct the distand obi to dial that number. is that not possiple.

If you're wanting the receiving OBi to dial a PSTN number, you might try the following:

Originiating OBi:

Forwarding number : PP(n*18005551212)

Speed Dial n : PP(ob200123456)

where 18005551212 is the number to dial and 200123456 is the receiving OBi.

Receiving OBi:

Voice Services -> OBiTALK Service -> InboundCallRoute : {200654321>(Msp1):sp1},{ph}

where 200654321 is the originating OBi.  sp1 (2 places) may be sp2 or li instead if desired.


Hi Ron/All,


I came back and read my post and think its related to the forwarding which I'm trying to do so I'm quoting the last suggestion from you which is answering my question but because I'm newbie here and like to have a bit more of explanation about it so I can get it to work.
The question I have about the 2nd part of your solution related to the "Receiving Obi:" above .. the syntax you suggested is "{200654321>(Msp1):sp1},{ph}"

What I'm trying to accomplish is to get one obi forward coming call to a second obi where the second obi can dial my cell phone number through the land line direct or when no answer....while I'm at work.

my obi is connected to the DSL and "land line" on both end. would this syntax still stand and work or do I need to change "sp1" as example to "li" if that mean "land line". Same goes for Msp1 because I do not understand what it means and though not sure if I' can use ...

I hope I made my question a bit easy here. if I have to start a new thread for this to please let me know how as I did not see any where to start a new post.

Thanks a lot!!!
Joseph

Title: Re: Enabling call forwarding remotely on land line
Post by: RonR on December 21, 2011, 09:36:05 AM
Quote from: VeryBigTiger on December 21, 2011, 08:28:50 AM
What I'm trying to accomplish is to get one obi forward coming call to a second obi where the second obi can dial my cell phone number through the land line direct or when no answer....while I'm at work.

my obi is connected to the DSL and "land line" on both end.

First OBi OBiTALK number : 200123456
Second OBi OBiTALK number : 200654321
Cell phone number : 12341234567


First OBi:

-----
To forward incoming PSTN calls unconditionally:

Physical Interfaces -> LINE Port -> CallForwardUnconditionalEnable : (checked)
Physical Interfaces -> LINE Port -> CallForwardUnconditionalNumber : PP(ob200654321)
-----
or
-----
To forward incoming PSTN calls on no answer:

Physical Interfaces -> LINE Port -> CallForwardOnNoAnswerEnable : (checked)
Physical Interfaces -> LINE Port -> CallForwardOnNoAnswerNumber : PP(200654321)
Physical Interfaces -> LINE Port -> CallForwardOnNoAnswerRingCount : (as desired)
-----

Second OBi:

Voice Services -> OBiTALK Service -> InboundCallRoute : {200123456:li(12341234567)},{ph}


All incoming calls to the LINE Port of the first OBi will be forwarded (either unconditionally or on no answer) to the second OBi which will forward them to your cell phone using the LINE Port.
Title: Re: Enabling call forwarding remotely on land line
Post by: VeryBigTiger on December 21, 2011, 02:07:18 PM
Awesome,
Lots of thanks Ron... you have a great holiday!!!

Joseph