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General Support => Installation and Set-Up (Devices) => Topic started by: bosstone75 on December 07, 2018, 04:31:46 PM

Title: Cannot remove old Obihai from Anveo service to allow new Obihai
Post by: bosstone75 on December 07, 2018, 04:31:46 PM
Hello all,

I had been using an Obihai 100 with Google Voice and Anveo.

I've just set up my new Obihai 200 with Google Voice and tried to set it up with Anveo using Obihai's link to add the account as a SP2.  It keeps showing SP2 Anveo Not Connected.  When I sign into my Anveo account, it looks like it is still "attached" to my Obihai 100.  My guess is, that is what is tripping up the set up for the new Obihai 200.

I have already completely removed the Obihai 100 from my Obihai account.  Is there a way to remove it from my Anveo account to allow my new Obihai to connect?

Thanks All!
Title: Re: Cannot remove old Obihai from Anveo service to allow new Obihai
Post by: SteveInWA on December 08, 2018, 02:34:50 PM
Contact Anveo?
Title: Re: Cannot remove old Obihai from Anveo service to allow new Obihai
Post by: bosstone75 on December 08, 2018, 06:55:42 PM
After waiting about 45 minutes, Anveo just dropped the old device and grabbed the new one. Problem solved!
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