OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: joeinfourm on December 22, 2018, 07:13:11 AM

Title: Device keeps disappearing
Post by: joeinfourm on December 22, 2018, 07:13:11 AM
Has anyone run into this problem where I can successfully add a my device / GV and it works fine for a few days. Then the device disappears on the portal and I have to re-add it?

I've done hard resets and all the things one would do but it keeps happening. Was just considering returning the thing.

OBI200
Title: Re: Device keeps disappearing
Post by: drgeoff on December 22, 2018, 07:33:13 AM
Never heard of that but it sounds like a portal problem, not the device itself.  Once a device is visible in your dashboard on the portal it should remain there even if the device is powered off or disconnected from the internet.  There is a  delete button on the dashboard but I think you would know if you are using that.

Open a support ticket.