Print Page - I receive phone calls as out of area

Title: I receive phone calls as out of area
Post by: momo1 on January 26, 2019, 09:56:51 PM

Also my caller id says a different name for some people

Title: Re: I receive phone calls as out of area
Post by: drgeoff on January 27, 2019, 06:28:10 AM

1. What VoIP service provider are you using?

2. Do you mean the Caller ID Name that other people receive when you phone them?

Title: Re: I receive phone calls as out of area
Post by: momo1 on January 27, 2019, 09:05:40 AM

1. Google voice
2. When i receive the phone calls it's says out of area
And when I call it's says a different name on the caller id

Title: Re: I receive phone calls as out of area
Post by: drgeoff on January 27, 2019, 09:16:58 AM

Regarding the name that others see when you call them.

Caller ID Name is not sent across the POTS network (landline or cellular), only the Number. For such calls, any Caller ID Name that the callee receives is generated by the callee's phone service provider by doing a database lookup on the Number. There is no single, universal, master database. No guarantee that the correct name will be against your number in all databases. Not a lot you can do about that.

Title: Re: I receive phone calls as out of area
Post by: drgeoff on January 27, 2019, 09:26:51 AM

Regarding "Out of area".

Dial ***1, listen for the IP address of your OBi to be read out to you and write it down.

Put that address into a web browser. If you have an Obi200 you will be prompted for login credentials. Use admin and admin. If you have an OBi202 you will get an error message in which case come back here for help.

At the left, click on Status and then on Call History. You should see your incoming calls. Do they show the expected numbers?

Title: Re: I receive phone calls as out of area
Post by: momo1 on January 29, 2019, 06:18:30 PM

Hi
I see all the numbers
Instead of a name you see out of area

Also a lot of incoming calls are not going through

Title: Re: I receive phone calls as out of area
Post by: drgeoff on January 30, 2019, 08:24:04 AM

GoogleVoice does not provide Caller Name except for your GV contacts or business numbers. However a read of http://www.obitalk.com/forum/index.php?topic=15386.20 suggests it was not working properly last November and I see no update that it has been fixed.

OBiTALK Community

General Support => Day-to-Day Use => Topic started by: momo1 on January 26, 2019, 09:56:51 PM