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General Support => Installation and Set-Up (Devices) => Topic started by: Jeff47 on April 26, 2019, 05:06:59 AM

Title: Auto Attendant is still not working for me
Post by: Jeff47 on April 26, 2019, 05:06:59 AM
I still can't get Auto Attendant to work. I have my phone numbers (e.g. 5137778888 and 5138887777) in Trusted Caller, but AA didn't pickup, and the call went through as if they were not in Trusted Caller.

I think Auto Attendant was broken around May 2018. I read some post about changing X_InboundCallRoute from {(x.5137778888|x.5138887777):aa},{ph} to {(+5137778888|+5138887777):aa},{ph} and reboot the Obi200. I tried that back in Nov 2018, but it didn't work for me.

I just tried it again, changing it to {(+5137778888|+5138887777):aa},{ph} or set it back to default syntax. But it still didn't work for me. Is there any updated information on how to fix this AA not responding issue? Has there been any firmware update that could fix the problem? Thanks in advance.
Title: Re: Auto Attendant is still not working for me
Post by: azrobert on April 26, 2019, 06:05:58 AM
Try:
{(+15137778888|+15138887777):aa},{ph}