Print Page - Obi200 Set-up Issues

Title: Obi200 Set-up Issues
Post by: DTalk on June 22, 2019, 02:55:04 PM

Hello - I am trying to set-up my Obi200 with Google Voice but I keep getting error "Service Not Configured". I redid everything and also made sure auto-provisining is on however, still same error

Title: Re: Obi200 Set-up Issues
Post by: tator on June 22, 2019, 03:14:54 PM

Same issue....

Title: Re: Obi200 Set-up Issues
Post by: where2 on June 22, 2019, 03:33:41 PM

Same issue here, multiple GV accounts are providing the same result.

Title: Re: Obi200 Set-up Issues
Post by: ryans on June 22, 2019, 06:42:34 PM

I have the same issue. This is the support ticket I put in with a list of all the stuff I tried, but never got a reply:

When trying to connect to google voice it loads for a few minutes then says "service not configured".

The power light and the internet light are green on the obi box.
The test call phone number works.
My google voice account is fully set up and logged in with it's own number.
I can make calls from my computer using my google phone number.
I've logged out of everything and relogged in.
I've unplugged and replugged in the obi.
I've deleted the device, and re-setup everything from the add device page.
I've done the entire reset start to finish from this link: https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076

Title: Re: Obi200 Set-up Issues
Post by: civilmann on June 22, 2019, 08:22:35 PM

Have you checked how many Obitalk devices you have set up in GV? Go to GV>Legacy Google Voice>Settings (Gear looking Icon top Left of the screen) then Phones tab. Make sure you don't have multiple Obitalk Devices checked. If you do uncheck all but one see if it works. It will register under multiple devices but only the one that is current will make and receive calls. Once you find the correct one that works you can delete the other devices. I don't know if this is your problem but if you have done many setups of GV this can cause an issue if you don't delete inactive devices. I had these issues when setting up new devices. Can be very confusing. Always follow the KISS rule! One device, one GV account.

Title: Re: Obi200 Set-up Issues
Post by: drgeoff on June 23, 2019, 01:59:36 AM

It is not uncommon for the Obihai back end server to throw a wobbly. When that happens during a weekend it doesn't get attended to before Monday morning US west coast.

http://www.obitalk.com/forum/index.php?topic=16029.0

Title: Re: Obi200 Set-up Issues
Post by: ShazamInForum on June 24, 2019, 11:27:10 AM

Try again, system should be up again: http://www.obitalk.com/forum/index.php?topic=16029.msg99695#msg99695

OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: DTalk on June 22, 2019, 02:55:04 PM