OBiTALK Community

General Support => Day-to-Day Use => Topic started by: jmsnyc on September 24, 2011, 08:26:22 AM

Title: They still can't hear me. Might return it!
Post by: jmsnyc on September 24, 2011, 08:26:22 AM
I am getting really frustrated.  I know there are other threads but I what I do not know is the real solution.  I started a new thread because the other thread is marked "Fixed" but the problem still seems to be out there for myself and others.

This is Google Voice which apparently does not use sip so Port Forwarding makes no sense as a solution.  If it does, please explain.

A phone is not functional if on half the calls the other caller can't hear me - I have the latest firmware updated within the past month.

I am still within 30 days of my purchase so if I can't resolve this soon I will be initiating a return with Amazon.
Title: Re: They still can't hear me. Might return it!
Post by: Dav3yDark0 on September 24, 2011, 08:58:17 AM
Have you tried connecting your OBi to your cable/DSL modem directly without a router in between? Routers are often the culprit in these types of problems, and by removing it from the equation it would help to debug the problem you are having.

Dave
Title: Re: They still can't hear me. Might return it!
Post by: QBZappy on September 24, 2011, 09:30:18 AM
Hi jmsnyc,

This might be a long shot. I'm not really sure it will make a difference since I have not read anyone needing it on this forum. However on the PIAF PBX forum they mention to forward this port. I also googled these other references which might be of interest.

Google Talk enabling it?:
Port forward UDP/TCP 5222 to the OBi

"The service is hosted at talk.google.com on port 5222"

http://code.google.com/apis/talk/open_communications.html

Also Google Voice and Video Firewall Ports:
TCP 19294
UDP 19295
UDP 19302

http://www.jasonmcneil.net/blog/google-voice-and-video-firewall-ports/
Title: Re: They still can't hear me. Might return it!
Post by: jmsnyc on September 24, 2011, 11:05:01 AM
Ok.  Thanks for the responses.   Obi supposedly pushed a firmware update.  I had updated it manually within the past two weeks so I am not sure if the version is newer.

However since the problem is sporatic I am not sure if it is resolved.

If I enable port forwarding on 5222 and these:
TCP 19294
UDP 19295
UDP 19302

Should I put the ip address (static) of the obi in the int field or the src field?

Thanks.