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General Support => Day-to-Day Use => Topic started by: bigdogjake on October 31, 2019, 08:20:35 AM

Title: Obihai 1062 with 5g dongle wireless disconnects
Post by: bigdogjake on October 31, 2019, 08:20:35 AM
I have at least 50 wireless 1062 Obi phones. We installed the usb 5g dongle on each of them. There is a sccess point in each classroom. The wireless access points are showing there is no disruption in service. Randomly phones will disconnect from wireless. They reboot and it fixes issue on this. Is there a setting where i could make these phones reboot every early morning?...also have any of you fine folks had the same issue. I have updated these phones to 5.1.1...
thanks in advance
Title: Re: Obihai 1062 with 5g dongle wireless disconnects
Post by: SteveInWA on October 31, 2019, 03:02:10 PM
No, there isn't a setting that would invoke a scheduled reboot.

Since you have so many devices with the same problem, I suggest trying to get Poly support to help diagnose the issue.

https://www.obitalk.com/info/support/request-support (https://www.obitalk.com/info/support/request-support)
Title: Re: Obihai 1062 with 5g dongle wireless disconnects
Post by: bigdogjake on November 01, 2019, 05:49:13 AM
so i did see keep alive settings on phone.. what would be a good value to put in there in case that might fix it
Title: Re: Obihai 1062 with 5g dongle wireless disconnects
Post by: azrobert on November 01, 2019, 07:57:52 AM
I had a similar problem and using the 15 second default fixed the problem. Enable it by checking X_KeepAliveEnable.

What are you using for RegisterPeriod? It's found under ITSP Profile/SIP. Some providers don't like a short period. I use 1800 or 3600.