I have an older Uniden phone set (TRU888) with my OBI200 and have tried just about EVERY combo of RingFrequency, RingVoltage, and RingWaveform settings in addition to the default Ringer settings to get my phone to ring correctly with incoming Callcentric calls (SP2). Still unsuccessful.
Calls to Google Voice (SP1) ring normally.
Calls to Callcentric (SP1) get the double (UK) ring. This is driving me crazy.
Even calls routed from Google Voice to Callcentric get the double (UK) ring.
My old PAP2 worked fine with Callcentric (RingFrequency: 20, RingVoltage: 70 and Ring Waveform: Sinusiod) but Callcentric calls with the OBI200 are driving me nuts.
I like routing my incoming Google Voice calls through Callcentric because I get a Caller ID Name from Callentric's Phone Book. Otherwise, sending Google voice calls directly to the OBI200 always gets "Unknown Caller" for the Caller ID Name.
Any help will be greatly appreciated. Thanks.
Change SP2's X_RingProfile to be A instead of B.
Voice Services-->SP2 Service-->X_RingProfile
Thanks for the response. It didn't work. Voice Services \ SP2 Service \ X_RingProfile from B to A. Save Changes.
No go. This is with Default Ringer (RingFrequency, RingVoltage, and RingWaveform) settings.
EDIT: BTW, I'm working in the OBiTalk Expert Configuration Menu.
Hmmm. What am I missing?
What is your current SP2 X_DefaultRing set to?
It's set to 1
(https://i.postimg.cc/Cx83z03R/Capture.jpg) (https://postimg.cc/BjqYVrQ3)
(I set the X_RingProfile back to B when it didn't work)
Thanks so much.
Change X_DefaultRing to a different setting. Does it change the ring pattern?
I tried about 5 different numbers for X_DefaultRing and some with X_RingProfile on A and some on B.
No change.
You didn't change the ring profile from "B" to "A".
Remember: you must un-check both boxes to the right of the value in order to edit it, and you need to scroll down and click "Submit" to accomplish the change.
Quote from: SteveInWA on January 02, 2020, 05:55:23 PM
You didn't change the ring profile from "B" to "A".
Remember: you must un-check both boxes to the right of the value in order to edit it, and you need to scroll down and click "Submit" to accomplish the change.
I did change it. I changed it back when it didn't work. Thanks for the heads up. I'm aware of the boxes.
It helps to understand what is going on:
The double ring is not a mistake and it is not a UK tone. It is the USA "distinctive ring" pattern for line 2 in a 2-line phone system, or a true distinctive ring service POTS phone number. By default, SP2 uses the distinctive ring #2 pattern for SP2. By changing it to use ring profile A, it will use the same ring tones as SP1.
If it isn't working, then you've made some other mistake, or your ancient telephone is not responding properly to the ring signal. Try a different telephone.
Wow. Something's screwy or I'm missing something.
You are absolutely positive the incoming calls are actually ringing on SP2 which is configured for Callcentric? Check your call history to confirm.
Thanks for helping me understand the distinctive ringing.
I pretty sure I have Google voice on SP1, Callcentric on SP2 and VOIP.MS (outbound calls only) on SP3.
EDIT: I'm going to double check my settings. The SP1 is pretty much a default config. SP2 setup was taken from the Callcentric page https://www.callcentric.com/support/device/obihai/obi202.
I'll try a different phone. Thanks so much for the attention given. If anything changes, I will let you know.
Quote from: grazzie on January 02, 2020, 06:09:24 PM
SP2 setup was taken from the Callcentric page https://www.callcentric.com/support/device/obihai/obi202.
Say what? You said you were using OBiTalk Expert Configuration Menu.
Was that wrong? Should I be configuring this from the local ip address?
Sorry. I mis understood you. I set everything in the Expert Config in the ObiTalk portal. I used the Callcentric help page to config SP2. Should I have not done that?
Quote from: grazzie on January 02, 2020, 06:21:31 PM
Was that wrong? Should I be configuring this from the local ip address?
Did you configure SP2 just using the
settings from the Callcentric web page or did you actually follow the directions on that page which says to use the local ip address web page for the configuration?
Edit: just saw your edit. So you actually configured SP2 using the OBiTalk Expert Configuration Menu?
I did NOT use the local ip address portal to configure anything except for a couple of things below. I used the ObiTalk Expert Config for almost everything.
Locally, I changed the login password and disabled ObiTalk Provisioning as requested by Callcentric because I couldn't find ObiTalk Provisioning in the ObiTalk Expert Config
Quote from: grazzie on January 02, 2020, 06:33:49 PM
Locally, I changed the login password and disabled ObiTalk Provisioning as requested by Callcentric.
At what point did you disable ObiTalk Provisioning?
From the beginning when I setup the device when I followed Callcentrics settings but probably near the middle of my configuration process for SP2. I've had the distinctive ring on incoming SP2 calls since I've had the device. I had no other issue except for the ChannelRxGain being too high which is now set to -9.
Quote from: grazzie on January 02, 2020, 06:48:49 PM
From the beginning when I setup the device when I followed Callcentrics settings.. I've had the distinctive ring on incoming SP2 calls since I've had the device. I had no other issue except for the ChannelRxGain being too high which is now set to -9.
Go back to that Callcentric web page and Step 2 and read what it says in the bold
red text.
The problem you are having is because you have disabled ObiTalk Provisioning. Nothing you are doing in ObiTalk Expert Config is having any effect because of this.
Oh no. See. That's why I'm posting in the Newb forum. Should I enable the ITSP Provisioning as well?
BINGO. You weren't missing anything. Thanks. THAT DID IT with X_RingProfile on A of course! ;D ;D ;D ;D
THANKS SO SO MUCH FOR STICKING WITH ME and holding my hand!
Glad you got it working. I should have figured it out sooner but I'm sick as a dog and not thinking clearly. I should have known after you changed the X_DefaultRing settings and there was no change in the ring pattern what the issue was. But you said you were using the OBiTalk Expert Configuration Menu so it didn't click.
I really appreciate your help. Hope you feel better.
Quote from: grazzie on January 02, 2020, 07:09:03 PM
Oh no. See. That's why I'm posting in the Newb forum. Should I enable the ITSP Provisioning as well?
No.
Quote from: drgeoff on January 03, 2020, 01:48:45 AM
Quote from: grazzie on January 02, 2020, 07:09:03 PM
Oh no. See. That's why I'm posting in the Newb forum. Should I enable the ITSP Provisioning as well?
No.
Thanks.