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OBiTALK Community

General Support => Day-to-Day Use => Topic started by: crazyToronto on October 06, 2011, 10:12:01 AM

Title: Auto Attendant doesn't accept key press
Post by: crazyToronto on October 06, 2011, 10:12:01 AM
Hi.

I am using Obi110 with Freephoneline as my SIP provider. Incoming and outcoming calls are OK.

When I get into Auto Attendant no matter which key I press -- 1, 2 or 3 it just ignores it as if I didn't press anything. So after three times of prompt it goes on to call my home phone.

I tried with my cell and office phone and all behave the same.

Anything I missed?

thanks,
Title: Re: Auto Attendant doesn't accept key press
Post by: RonR on October 06, 2011, 10:22:04 AM
Has the OBi been updated to the latest firmware?
Title: Re: Auto Attendant doesn't accept key press
Post by: QBZappy on October 06, 2011, 10:41:44 AM
crazyToronto,

I had similar issue with my Freephoneline acct. Try changing setting to Inband. Freephoneline dosen't seem to like any other setting.

ITSP Profile A or B->General->DTMFMethod->Inband
Title: Re: Auto Attendant doesn't accept key press
Post by: crazyToronto on October 06, 2011, 01:46:30 PM
Great. Will upgrade fireware tonight and change the setting as per advice.

Thanks QBZappy and RonR.
Title: Re: Auto Attendant doesn't accept key press
Post by: RonR on October 06, 2011, 01:54:23 PM
If changing the DTMF method to Inband makes the Auto Attendant work, make sure it doesn't break DTMF access to other places.  Inband often doesn't work with anyone using Asterisk systems, which is widely used.
Title: Re: Auto Attendant doesn't accept key press
Post by: crazyToronto on October 06, 2011, 08:26:32 PM
Hi. it now works after I update the firmware. I don't have to do the profile change at all.

Again thanks RonR and QBZappy for your prompt responses.

crazyToronto
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