Print Page - Designating Specific SP Line Key to Handset for Answering Incoming Calls

Title: Designating Specific SP Line Key to Handset for Answering Incoming Calls
Post by: kleinsein on March 23, 2020, 06:58:42 AM

With my OBi1032, I want to control which line key is engaged when the handset is lifted from the cradle to answer an incoming call. I've found no documentation on this.

My configuration is:

SP1 GV
SP2 Callcentric
SP 3 active SIP line

The non-GV accounts are for inbound Caller ID, and registered forwards when my GV number is called. All three lines ring simultaneously, but the handset consistently connects only to SP2 Callcentric, and cannot be easily diverted by manually depressing a different line key while ringing.

Any help would be appreciated.

Thanks.

Title: Re: Designating Specific SP Line Key to Handset for Answering Incoming Calls
Post by: drgeoff on March 23, 2020, 02:32:52 PM

The problem is of your own making. You should only have GV forwarding incoming calls to the one service that is providing CNAM.

(And you don't seem to know the difference between CID and CNAM.)

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General Support => Installation and Set-Up (Devices) => Topic started by: kleinsein on March 23, 2020, 06:58:42 AM