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General Support => Installation and Set-Up (Devices) => Topic started by: Dale on October 10, 2011, 12:40:31 PM

Title: replacing 911 in OutBoundCallRoute with an actual number
Post by: Dale on October 10, 2011, 12:40:31 PM
An existing outbound call route on one of my Obi boxes contains:

{(<#:>|911):li}

I do not have a local line service at all, so I want to make it dial the police using sp1 if someone dials 911.

Should I replace that with:

{(<#:>:li},{911:Sp1(19782562521}

(978-256-2521 is the local telephone number for the police)

Title: Re: replacing 911 in OutBoundCallRoute with an actual number
Post by: Everton on October 10, 2011, 01:01:39 PM
Quote from: Dale on October 10, 2011, 12:40:31 PM
An existing outbound call route on one of my Obi boxes contains:

{(<#:>|911):li}

I do not have a local line service at all, so I want to make it dial the police using sp1 if someone dials 911.

Should I replace that with:

{(<#:>:li},{911:Sp1(19782562521}

(978-256-2521 is the local telephone number for the police)



I guess you like to start new thread, since this topic has been discus ad nauseum.  A quick search ("E911")would reveal the answer.  You are not only lazy, you are also cheap, since you can get e911 anywhere from $1.50 (Callcentric) to $2.50 (VOIP.ms) per month!
Title: Re: replacing 911 in OutBoundCallRoute with an actual number
Post by: Dale on October 10, 2011, 01:11:25 PM
well thanks but I was not looking for E911 so it did not occur searching for that...

and yes I am cheap. (And I bought 3 obi boxes)

I will try {(<911:12341234567>):sp1}

but it is not something I would like to test.
Title: Re: replacing 911 in OutBoundCallRoute with an actual number
Post by: RonR on October 10, 2011, 01:28:55 PM
Quote from: Dale on October 10, 2011, 12:40:31 PM
An existing outbound call route on one of my Obi boxes contains:

{(<#:>|911):li}

I do not have a local line service at all, so I want to make it dial the police using sp1 if someone dials 911.

Should I replace that with:

{(<#:>:li},{911:Sp1(19782562521}

(978-256-2521 is the local telephone number for the police)

It needs to be : {(<#:>):li},{(<911:19782562521>):sp1}

If you want to test it without actually calling the police, temporarily use 18005551212.
Title: Re: replacing 911 in OutBoundCallRoute with an actual number
Post by: tome on October 10, 2011, 05:06:48 PM
Quote from: Dale on October 10, 2011, 01:11:25 PM
but it is not something I would like to test.

Personally, I wouldn't be happy NOT testing it.  I tested e911 (with Callcentric) in two locations.  In one location it turned out that the e911 operator was getting incomplete address information.  I would have never known that without testing.  In both cases I told the operator immediately that I was just testing as my phone service had changed. Both operators thanked me for letting them know I was testing and for testing the service.  I have heard it is illegal in some places to test e911.  That is one law I would simply break and be willing to defend in court.  How else would you know if it worked when you really needed it?

My $0.02

Tom
Title: Re: replacing 911 in OutBoundCallRoute with an actual number
Post by: DaveSin on October 10, 2011, 06:29:37 PM
Quote from: tome on October 10, 2011, 05:06:48 PM
Quote from: Dale on October 10, 2011, 01:11:25 PM
but it is not something I would like to test.

Personally, I wouldn't be happy NOT testing it.  I tested e911 (with Callcentric) in two locations.  In one location it turned out that the e911 operator was getting incomplete address information.  I would have never known that without testing.  In both cases I told the operator immediately that I was just testing as my phone service had changed. Both operators thanked me for letting them know I was testing and for testing the service.  I have heard it is illegal in some places to test e911.  That is one law I would simply break and be willing to defend in court.  How else would you know if it worked when you really needed it?

My $0.02

Tom

I agree 110% with everything you said.  In fact, I would go step further and say you should test it once a month, maybe every two months tops!  In my State/City (USA), they welcome it and my initial test shows that my e911 was showing the nearby "major" City and not the specific City I lived in.  I was able to correct it immediately and retest a few days later.
Title: Re: replacing 911 in OutBoundCallRoute with an actual number
Post by: Ostracus on October 10, 2011, 11:29:12 PM
Quote from: DaveSin on October 10, 2011, 06:29:37 PM
Quote from: tome on October 10, 2011, 05:06:48 PM
Quote from: Dale on October 10, 2011, 01:11:25 PM
but it is not something I would like to test.

Personally, I wouldn't be happy NOT testing it.  I tested e911 (with Callcentric) in two locations.  In one location it turned out that the e911 operator was getting incomplete address information.  I would have never known that without testing.  In both cases I told the operator immediately that I was just testing as my phone service had changed. Both operators thanked me for letting them know I was testing and for testing the service.  I have heard it is illegal in some places to test e911.  That is one law I would simply break and be willing to defend in court.  How else would you know if it worked when you really needed it?

My $0.02

Tom

I agree 110% with everything you said.  In fact, I would go step further and say you should test it once a month, maybe every two months tops!  In my State/City (USA), they welcome it and my initial test shows that my e911 was showing the nearby "major" City and not the specific City I lived in.  I was able to correct it immediately and retest a few days later.

Maybe that's something on the wishlist? Sort of a dummy E911 for testing purposes.