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General Support => New to Using the OBi / VoIP => Topic started by: ChrisMSA on April 13, 2020, 10:42:22 AM

Title: Port number from PhonePower to H2O
Post by: ChrisMSA on April 13, 2020, 10:42:22 AM
Hi,
I'm in the process of porting the number from PhonePower to H2O.  Then I will port the number from H2O to GV later.  Based on H2O, my number is ported over but I cannot receive the call.  However, I can make calls from H2O and showing the right number.  My PhonePower can calls and receive calls too.  Can anyone provide me any advice?  Have you had this problem before?

Thanks,
CP
Title: Re: Port number from PhonePower to H2O
Post by: drgeoff on April 13, 2020, 01:44:02 PM
How long has it been since the port from Phonepower to H2O?
Title: Re: Port number from PhonePower to H2O
Post by: ChrisMSA on April 13, 2020, 01:46:42 PM
The activation date was Friday 4/10/2020.
Title: Re: Port number from PhonePower to H2O
Post by: drgeoff on April 13, 2020, 01:50:06 PM
Quote from: ChrisMSA on April 13, 2020, 01:46:42 PM
The activation date was Friday 4/10/2020.
Wait a few more days.
Title: Re: Port number from PhonePower to H2O
Post by: ChrisMSA on April 13, 2020, 02:26:51 PM
Even though, H2O stated that they have the number on their database?
Title: Re: Port number from PhonePower to H2O
Post by: drgeoff on April 13, 2020, 05:08:34 PM
Quote from: ChrisMSA on April 13, 2020, 02:26:51 PM
Even though, H2O stated that they have the number on their database?
There are other databases that are relevant when calling in to your number.  They may need a few more days to sync with the change.
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