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General Support => Day-to-Day Use => Topic started by: wyt168 on October 12, 2011, 08:14:19 PM

Title: Caller ID name not showing for incoming calls
Post by: wyt168 on October 12, 2011, 08:14:19 PM
I switched my landline number from Comcast to Google Voice and got an Obi110 to connect to GV. I still use my existing phone with the Obi box. However I noticed that after the switching, the caller ID name is not showing for incoming calls on my phone anymore. My phone, which now connects to my Obi box, can keep a call history of about 50 calls. So the first half of the call history (when I was with Comcast) lists both the caller id name and number, but the second half of the call history (using the Obi box) only shows the caller id number.
Is there a setting I should set to enable the caller id name?
Title: Re: Caller ID name not showing for incoming calls
Post by: QBZappy on October 12, 2011, 08:30:23 PM
wyt168,

CNAM lookup is usually a paid service in the USA. Google voice doesn't provide for this. That seems to be one of the big short comings of GV. Other voip Service providers offer this value added service. You will certainly miss that feature.

A workaround is to use a phone that you can save incoming calls and associate a name to that number. Every time that person calls their name should show on the screen. Too much trouble to setup a private CNAM database on your phone if you ask me.
Title: Re: Caller ID name not showing for incoming calls
Post by: lhm. on October 13, 2011, 08:34:47 AM
Another option is to have inbound as GV>IPKall>Sipsorcery>Obi using the WhitePages API in Sipsorcery. Free accounts are available from Sipsorcery. Works for me.
Title: Re: Caller ID name not showing for incoming calls
Post by: QBZappy on October 13, 2011, 09:51:46 AM
lhm.,

Hi, any reason why IPKall is in the loop?
Title: Re: Caller ID name not showing for incoming calls
Post by: RonR on October 13, 2011, 09:58:36 AM
Quote from: QBZappy on October 13, 2011, 09:51:46 AM
any reason why IPKall is in the loop?

Sip Sorcery requires the use of a SIP DID for its interface to Google Voice.
Title: Re: Caller ID name not showing for incoming calls
Post by: wyt168 on October 13, 2011, 10:03:17 AM
Quote from: QBZappy on October 13, 2011, 09:51:46 AM
lhm.,

Hi, any reason why IPKall is in the loop?

That's my question too. Also how good/reliable is Sipsorcery? It's a name mentioned a lot in various SIP forums. I previous had SIPgate, but the experience was not that great. So far, my current set-up of GV->Obi has been flawless, except for this feature (or lack of). I would hate to go through another loop and ended up with less quality or/and more hassle.