I've had the following as part of my OutboundCallRoute forever, to deal with 311 and 511 calling:
{(<311:12126399675>):sp1},{(<511:18884651169>):sp1}
This works as expected, calling 12126399675 when I dial 311 on the phone. I have it set to use line 1 no matter what line button I choose before making the call. (i.e., if I press line two button and dial 311, Obi obligingly switches to line one before making the call, since that's what I've told it to do).
What's the syntax to use if I DON'T want Obi to switch lines. So when I select line two or three manually on the phone before dialling 311, it will use that line, not switch me to sp1.
It's been too long since I programmed this and I can't seem to find it in the manuals.
Thanks!
Quote from: tvBilly on July 06, 2020, 05:26:05 PM
I've had the following as part of my OutboundCallRoute forever, to deal with 311 and 511 calling:
{(<311:12126399675>):sp1},{(<511:18884651169>):sp1}
This works as expected, calling 12126399675 when I dial 311 on the phone. I have it set to use line 1 no matter what line button I choose before making the call. (i.e., if I press line two button and dial 311, Obi obligingly switches to line one before making the call, since that's what I've told it to do).
What's the syntax to use if I DON'T want Obi to switch lines. So when I select line two or three manually on the phone before dialling 311, it will use that line, not switch me to sp1.
It's been too long since I programmed this and I can't seem to find it in the manuals.
Thanks!
Remove those from the OutboundCallRoute and insert
<311:12126399675>|<511:18884651169>|
immediately after the opening ( of the Phone Digit Map.
Quote from: drgeoff on July 07, 2020, 12:35:50 AM
Remove those from the OutboundCallRoute and insert
<311:12126399675>|<511:18884651169>|
immediately after the opening ( of the Phone Digit Map.
Thank you so much, it worked like a champ and was exactly what I wanted. I understand now why modifying the syntax of that part of the OutboundCallRoute didn't work. The number translation was only a part of telling Obi I wanted to use a specific line and the OutboundCallRoute is for specifying a specific line. Once I just wanted the number translation without the line specification, the OutboundCallRoute was the wrong place, and no syntax I tried worked.
Your help over MANY years is really appreciated!
Billy