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General Support => Installation and Set-Up (Devices) => Topic started by: RichardC on September 01, 2020, 03:21:46 PM

Title: No Area Code showing in Caller ID when call is from home area code
Post by: RichardC on September 01, 2020, 03:21:46 PM
Incoming calls from my home area code do not display the Area Code in the incoming Caller ID.  This is a real nuisance, because I need to dial all 10 digits to return a call.  Calls from other area codes display the complete 10-digit number as expected.  Is there a setting somewhere I have missed that will cause this?  Thanks.
Title: Re: No Area Code showing in Caller ID when call is from home area code
Post by: drgeoff on September 02, 2020, 08:35:40 AM
Quote from: RichardC on September 01, 2020, 03:21:46 PM
Incoming calls from my home area code do not display the Area Code in the incoming Caller ID.  This is a real nuisance, because I need to dial all 10 digits to return a call.  Calls from other area codes display the complete 10-digit number as expected.  Is there a setting somewhere I have missed that will cause this?  Thanks.
I'm not aware of such a setting in an OBi.  Maybe your phone does?
Title: Re: No Area Code showing in Caller ID when call is from home area code
Post by: azrobert on September 02, 2020, 08:53:58 AM
The following assumes you are using SP1 and SP1 is your Primary Line.

Configure your OBi to add area code when 7 digits are dialed.

Services Provides -> ITSP Profile A -> General -> DigitMap
Add the following after the beginning parenthesis:
<AAA>xxxxxxx|

Replace AAA with your local area code.