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General Support => Installation and Set-Up (Devices) => Topic started by: wdesousa on February 22, 2021, 09:20:07 PM

Title: Failed to connect to your device error with Obi200
Post by: wdesousa on February 22, 2021, 09:20:07 PM
Trying to replace my working Obi110 unit with the Obi200. When adding the new device, the Obi200 setup fails at the 'Add an Obi Device' screen. I am getting an error message of 'Failed to connect to your device. Please check your device's internet connection'. The echo test and initially dialing the **5 xxxx numbers work fine. I'm using Verizon Fios through a Google Wifi router (and UPnP is set ON), to a switch. Any suggestions would be great! Again my Obi110 is working fine, so not sure why the Obi200 won't setup?
Title: Re: Failed to connect to your device error with Obi200
Post by: N7AS on February 22, 2021, 09:50:28 PM
Please do not post the same question in more than one thread. Please delete your other 2 posts.

Title: Re: Failed to connect to your device error with Obi200
Post by: wdesousa on February 23, 2021, 04:56:36 PM
Never mind. After changing my DSN settings to 4.2.2.2 and retrying, that seemed to work. Thanks all for looking at this post though