I can make international calls at home by dailing 01186xxx (for China). But in AA, press 2, then 01186xxx... # I hear nothing -- no busy tones or anything. Tried to press #, * or ramdomly but can't go back to main menus so just hang up and dial again.
I can call local numbers without problems from within AA like 416xxxxxxx.
Any suggestions? thanks
Richard
Please post your PHONE Port DigitMap and OutboundCallRoute and your Auto Attendant DigitMap and OutboundCallRoute.
RonR, sorry for the late response.
I am not using PHONE PORT. SP1 is my primary. But I am posting the setting for PHONE port anyway.
PHONE Port:
DigiMap: ([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|**0|***|#|**1(Msp1)|**2(Msp2)|**8(Mli)|**9(Mpp)|(Mpli))
OutboundCallRoute: {pli:(xx.)},{sp1:(<**1>xx.)},{sp2:(<**2>xx.)},{li:(<**8>xx.)},{pp:(<**9>xx.)}
Primary Line: SP1
SP1
DigiMap: (*98|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)
I don't see OutboundCallRoute though.
AA:
DigiMap: ([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|<00:$1>|0|**1(Msp1)|**2(Msp2)|**8(Mli)|**9(Mpp)|(Mpli))
OutboundCallRoute: {([1-9]x?*(Mpli)):pp},{0:ph},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
Thanks,
I suspect the problem with the Auto Attendant is that its PrimaryLine is not set to SP1 Service.
Hi, RonR.
I tried again and it works now. So all is good. thanks!