OBiTALK Community

General Support => New to Using the OBi / VoIP => Topic started by: ArlisT on June 22, 2021, 05:20:08 PM

Title: How do I block robocalls/area codes in ObiTalk?
Post by: ArlisT on June 22, 2021, 05:20:08 PM
I want to block all calls from a specific area code (8 identical scam calls just today all from the same area code but all with different numbers, so simply blocking the number in GoogleVoice is fruitless). I searched the forums here and did find one seemingly simple answer: "Click on Voice Services.  Click on whichever SP Service you are using, probably SP1 Service.  Change what is currently in the X_InboundCallRoute field...", but on my dashboard I don't see anything like 'Voice Services', and I don't even know where to look for it. Can someone tell me how to block all calls from a specific area code, or even just block robocalls in general?

Thanks.
Title: Re: How do I block robocalls/area codes in ObiTalk?
Post by: N7AS on June 22, 2021, 09:17:35 PM
Go to Voiceervices > SP1 Service > x_InboudCallRoutttttttte and enter
 {(+1aaaxxxxxxx):},{ph}
where aaa is the area code you want to block.

Title: Re: How do I block robocalls/area codes in ObiTalk?
Post by: Taoman on June 22, 2021, 09:23:26 PM
From OBiTALK dashboard click on Edit Profile on left-hand side of page and scroll to bottom.
Make sure "Enable OBi Expert Entry from Dashboard" is checked
Again from OBiTALK dashboard click on red E for Expert Configuration
Expand Voice Services
Highlight SP1 Service
Uncheck both boxes to the right of the X_InboundCallRoute field
Change X_InboundCallRoute to the following:

{(+1555xxxxxxx):},{ph}

Replace 555 with desired area code. Submit and save your edit.
Title: Re: How do I block robocalls/area codes in ObiTalk?
Post by: MSRobi on June 24, 2021, 06:08:51 PM
If I want to block more than 1 area code, do I separate the curly braces by commas?  For example:

{(+1555xxxxxxx):}, {(+1666xxxxxxx):}, {ph}
Title: Re: How do I block robocalls/area codes in ObiTalk?
Post by: Taoman on June 24, 2021, 07:17:28 PM
Quote from: MSRobi on June 24, 2021, 06:08:51 PM
If I want to block more than 1 area code, do I separate the curly braces by commas?  For example:

{(+1555xxxxxxx):}, {(+1666xxxxxxx):}, {ph}

Use a separator ("pipe" key) inside first parens and curly bracket.

{(+1666xxxxxxx|+1555xxxxxxx):}, {ph}