I'm learning a lot from the forum and am wondering if someone could instruct me on how to filter some numbers so they DO NOT get the auto attendant when they call. I have AA defaulted on all the time, but want my family to be able to dial in direct.
Thanks!
Incoming call routing is controlled by rules on each trunk's InboundCallRoute. Rules are evaluated left to right and the first matching rule wins.
To have a few callers go to the Auto Attendant and the rest go to the PHONE Port:
Voice Services -> SPx Service -> X_InboundCallRoute : {(12345550001|12345550002|12345550003):aa},{ph}
would send callers with CallerID's of 12345550001, 12345550002, and 12345550003 to the Auto Attendant and the rest to the PHONE Port.
To have a few callers go to the PHONE Port and the rest go to the Auto Attendant:
Voice Services -> SPx Service -> X_InboundCallRoute : {(12345550001|12345550002|12345550003):ph},{aa}
would send callers with CallerID's of 12345550001, 12345550002, and 12345550003 to the PHONE Port and the rest to the Auto Attendant.
Awesome! Thank you so much.