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OBiTALK Community

General Support => Day-to-Day Use => Topic started by: AndrewG on November 09, 2011, 06:35:15 AM

Title: Inbound caller goes to Voicemail even after I answer
Post by: AndrewG on November 09, 2011, 06:35:15 AM
Hi

Inbound callers that are calling my GV number go to VM even after i answer.  The phone rings (always) I wait for caller id (which I always get too) I pick up and no one is there. Call goes to Google voice VM. I'm guessing it's a ring length before VM setting. I just don't know where that is. 

Thanks, Andy
Title: Re: Inbound caller goes to Voicemail even after I answer
Post by: RonR on November 09, 2011, 07:24:29 AM
Google Voice voicemail kicks in if a call is not answered within 25 seconds.  This is a Google Voice policy and cannot be changed or disabled.
Title: Re: Inbound caller goes to Voicemail even after I answer
Post by: AndrewG on November 09, 2011, 07:56:20 AM
well, it's way less than 25 seconds.  maybe 5 seconds. is there a setting for ring counts in the obi 110? if so where?  Thanks
Title: Re: Inbound caller goes to Voicemail even after I answer
Post by: RonR on November 09, 2011, 07:59:40 AM
The OBi is not involved in Google Voice voicemail.  The OBi will ring as long as Google Voice continues to ring the OBi.  The OBi has no control over when Google Voice decides to stop ringing the OBi and put the call into its voicemail.  This normally occurs after 25 seconds of the call not being anwered.
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