Hello, am using the Obi110 with Google voice, and attempting to make a recording of a call.
The "enable recording 4" box is checked under the google voice setting options.
No luck so far. Any possible solutions? Thanks.
I might be wrong here, but I think you cannot record a call that you initiate. In other words, you can only record a call (by pressing 4), if it is an incoming call. You place an outbound call, that you would like to record, the receiving end can press 4 and the call will start recording.
You can record a call locally from the OBi's Call Status page.
Thanks for the tip. I searched through the advanced settings on the call status page, but am unable to see anywhere to record. Can you please further assist? Thanks..
There are no settings on the OBi's Call Status page.
When a call is in progress, there should be a Record button on the Call Status details.
Quote from: RonR on November 15, 2011, 09:06:30 AM
There are no settings on the OBi's Call Status page.
When a call is in progress, there should be a Record button on the Call Status details.
Is that just a FireFox thing or will it work with IE?
Quote from: Ostracus on November 15, 2011, 07:44:17 PM
Is that just a FireFox thing or will it work with IE?
I use IE9 and it works with it.
Per the OBi Administration Guide:
"This button is available for calls involving the Phone port only. Pressing this button allows you to record
the current conversation in an audio (.au) file."
So it looks like the OBi will record analog phone line calls (OBi110) but it will not record calls from a VoIP service provider like Google Voice or Call Central.
And it's true that you can record calls you receive in Google Voice using the 4 key but you cannot record calls that you dial out from Google Voice.
The OBi will record any call involving the PHONE Port.
Where does the .AU file end up? Where do you go after the call is complete to find it?
Quote from: DrJay on November 18, 2011, 01:40:34 PM
Where does the .AU file end up? Where do you go after the call is complete to find it?
The file will be saved by your web browser the same way any downloaded file is saved.
I use Chrome to to access my obi, my question is:
- after I click the "record" button, I expect the button change to "stop record", however, the label of the button does not change until I refresh the screen by pressing the "call status", yet, if I press "stop record", the button would change to "record" immediately, anybody else experiences the same problem?
The same problem exists with IE9.
Thanks everyone. Looks like google voice still has the annoying bug that suddenly starts recording for no reason, so I unchecked it in the google settings. Happened at the most inopportune moment, as it announces the call is now being recorded! Got everything I needed recorded via other means. (dispute with my mortgage company).. : )