I just setup a OBi202 to my pay phone provider and the 2nd port to Google Voice. All appears well.
BUT, when I went over to Google Voice settings, there are two identical OBi202 devices with the SAME number.
This has nothing to do with IP phones, just the ATA. I know I could just remove one, but which one? I tried to setup a 2nd adapter (for a backup) and when I went to the GV settings on the 2nd port I got a "Registration not necessary". I tried that port and it didn't work. I think it's because of this other duplicate adapter.
Any ideas?
IMHO your problem with the backup OBi is not caused by the duplicate of the other OBi.
Did it really show "Registration not necessary"? Not "Registration not required"?
Have you updated the firmware on that OBi? No other firmware except the latest one (3-2-2-8680EX) works with GV.
Yes, it was worded 'not necessary'.
All devices have the 8680EX F/W and all were set to factory defaults before running the 'wizards'.
Quote from: videobruce on September 07, 2023, 02:04:48 PMYes, it was worded 'not necessary'.
That is a new one. Google does not find a single instance of "Registration not necessary" in the whole forum.
Quote from: videobruce on September 07, 2023, 01:36:24 PMI just setup a OBi202 to my pay phone provider and the 2nd port to Google Voice. All appears well.
BUT, when I went over to Google Voice settings, there are two identical OBi202 devices with the SAME number.
So both inbound and outbound calls are working on both your PhonePower trunk and your GV trunk?
If so, go into GV settings and disable one of the duplicate OBi202s under Incoming Calls->My devices. Then make an inbound call to your GV number. Through a process of elimination you should be able to figure out which one is the unneeded duplicate that you can delete.
Note: the incoming call you're testing with cannot be one of your Contacts.
Yes for both ports in and out.
You can only 'remove' the instance of the ATA, not disable it.
I don't know if that will remove both or not. But that isn't the ATA that gave me the message. It was the 3rd that I tried to setup. In all three, I setup port one first by itself, I didn't click Setup GV when I started to do the provider setup. One at a time. I deleted the rejected install from that ATA (that's now in storage. I only have the ATA with the double entry active if that makes sense..
I would post a screen shot, but there isn't the ability to post attachments here and I don't have a hosting site to link it to.
Quote from: videobruce on September 07, 2023, 03:11:05 PMYou can only 'remove' the instance of the ATA, not disable it.
Wrong. I'm not making this stuff up. Did you navigate to where I told you?
Google Voice Settings
Calls
Incoming Calls
My devices
Move the slider to
disable one of your OBi202s. See
attachment.
GVSettingsCalls.JPG
Quote from: videobruce on September 07, 2023, 03:11:05 PMI would post a screen shot, but there isn't the ability to post attachments here ..
Not true, as evidenced by the text file attached to this post. Admittedly the ability is not in plain sight. Press the preview button and "Attachments and other options" will appear.
I don't always use the preview function in forums, which includes here. That's a odd place to put it, almost as bad as the process of signing in in here. ???
Here they are. Note the last 2 entries which are for the active 202. Also note the last 202 in OBi's site only having PP setup on SP 1 unlike the other two.;
01 Google Voice Settings.png02 OBi Dashboard 3 ATA's.png 01 Google Voice Settings blocked.png02 OBi Dashboard 3 ATA's blocked id.png
Ok, I scrolled down and see the duplicated list of devices which logically should be combined into the 1st list. ::)
I will try that procedure.
It is not a good idea to publish your OBi numbers. Suggest you modify the posts and replace the screenshots with ones which you hae edited to partially obscure them.
^^
Done, thanks.
Ok, I disabled the 2nd duplicate and that GV Port was still active.
I re-enabled it and disabled the 1st duplicate, same thing, GV was still working.
So I disabled BOTH, guess what; still enabled. ::)
There is no 'Enter', 'Save' or similar button like most 'Settings' have with similar function changes have so there isn't a way to see any confirmation.
Quote from: videobruce on September 09, 2023, 08:49:10 AMSo I disabled BOTH, guess what; still enabled. ::)
If that's the case you didn't test your OBi the way I asked you to.
Quote from: videobruceThere is no 'Enter', 'Save' or similar button like most 'Settings' have with similar function changes have so there isn't a way to see any confirmation.
Simply leave the GV settings page and then return to it. Did the change you made remain?
Yes I did, I disabled one, made a test call from the GV number to my primary number, it went thru,
then I re-enabled it, then I disabled the other entry, made another test call and that went thru also.
I went to another page and returned, the change remained both times. (This is using a 2 line wired phone)
Quote from: videobruce on September 10, 2023, 05:18:40 AMYes I did, I disabled one, made a test call from the GV number to my primary number, it went thru,
then I re-enabled it, then I disabled the other entry, made another test call and that went thru also.
Yet, what I asked you to do is make an
inbound call to your GV number from an unknown (non Google Contact number) number.
Quote from: Taoman on September 07, 2023, 02:31:06 PMNote: the incoming call you're testing with cannot be one of your Contacts.
If you look in GV settings where you "disabled" your OBi202 you will see this only affects
inbound calls. Even if you have both entries of your OBi202 "disabled" you will still be able to make
outbound calls.
Usually, when one 'disables' something, it's disabled! ::)
I repeated the test and found the 2nd entry the working device. The 1st disabled still allowed the call from my primary to go thru.
Do I keep my fingers crossed when I remove the 1st device, hoping that doing so won't remove both? ;)
I answered you here:
DSLR (https://www.dslreports.com/forum/r33744247-)
I finally, after confirming again that the 'bogus' duplicate OBi entry in GV was not the one that is active, I successfully removed/deleted that device and confirmed that the active 202 (which was the original device that has been in service) was still good and it was.
BUT, to my surprise when it booted back up and it connected with PP and the Obi Portal, SP2 which is the GV port showed solid green. I made a GV test call and it worked!
But, OBiTalk's site for that adapter on SP2 shows "not configured" and grayed out ???
I don't want to go thru the GV setup procedure yet since I assume it will create a duplicate entry in GV' site as before. I assume I would have to remove that GV entry of the adapter and then do the fresh setup for GV.
Does that sound correct, or should I wait to see if ObiTalk site will show SP2 registered before doing anything??
Login to your OBi using the local network ip address.
Navigate to System Management-->Auto Provisioning
Scroll down to OBiTalk Provisioning
What is the Value for "Method?"
Click on Status-->System Status
Scroll down to SP1 Service Status and SP2 Service Status
Post a screenshot showing the Status of SP1 and SP2
Also post a screenshot of your OBi dashboard as you did earlier in this thread.
OBiTalk Provisioning set to "Periodically".
ITSP Provisioning is set to "System Start" (default)
SP1 Service Stats shows "Registered (server=206.15.130.6:5060; expire in 15s)"
SP2 Service Status shows "Service not configured"
01 OBi Dashboard active 3 ATA's.png
I have rechecked Google Voice and there are just the 3 202's listed. It's the 1st entry w/ the GV issue.
Google Voice devices correct list blocked.png
Thank you for sharing your experience with setting up the OBi202 device and dealing with the duplicate entries in Google Voice settings. It's interesting to see the troubleshooting steps taken by forum members to address the issue.
While the discussion primarily revolves around ATA devices and Google Voice settings, it would be helpful to explore if there are any interactions or integrations between Sitecore and the OBi202 device that might be contributing to the duplicate entries. Sitecore is a powerful content management system (CMS) and digital experience platform, known for its flexibility and extensibility. Perhaps there could be a connection or configuration involving Sitecore that is affecting the ATA's registration with Google Voice.
If anyone has come across a similar scenario or has insights on how devops service for sitecore (https://www.qedge.co/blog/sitecore-azure-devops.html) might interact with ATA devices or Google Voice settings, it would be great to hear about it. Sharing experiences and knowledge from different perspectives can often lead to innovative solutions.
Also, a quick note for future discussions: If anyone requires assistance or information related to Sitecore or other specific topics, feel free to reach out. The community is here to support each other in various technology-related matters.
Once again, thank you for sharing your experiences, and I look forward to any further discussions!
^^spam
Quote from: videobruce on September 13, 2023, 09:25:58 PMSP1 Service Stats shows "Registered (server=206.15.130.6:5060; expire in 15s)"
SP2 Service Status shows "Service not configured"
Quote from: videobruce on September 13, 2023, 05:55:13 AMBUT, to my surprise when it booted back up and it connected with PP and the Obi Portal, SP2 which is the GV port showed solid green. I made a GV test call and it worked!
But, OBiTalk's site for that adapter on SP2 shows "not configured" and grayed out ???
I'm definitely confused. So on OBi "639" both your SP1 PhonePower trunk
and your SP2 GV trunk are working correctly for both inbound and outbound calls? Is that correct?
Are you positive your SP2 GV trunk is actually working? You're sure you're receiving and making calls on SP2 and not SP1? I have never seen an SP trunk work properly when the SP Service Status shows "Service not configured." I don't see how that's possible. Have you looked at your OBi Call History to confirm the call is being made/received on SP2?
As far as the other 2 OBi202s, what is your goal for them? Are they currently connected to your router (or switch) via ethernet cable?
Edit: Now I'm even more confused. In post #8 of this thread your screenshot showed OBi #583 as having both PhonePower as registered and Google Voice as connected which is the way it should look. But now we're talking about OBi #639 and you're telling me GV is working when it apparently isn't even configured on that OBi?
Yes to the 1st question.
Yes to the 2nd question, both SP1 & SP2 are working. I can call my PP number from GV and it rings. Same in reverse, I can call the GV number from PP and it rings. This is on a 2 line phone.
The other two 202's one is in storage, the other is off line just for this testing with this 639 unit that I'm testing now, the one with the not configured GV message.
And yes, I looked at the call records in GV and PP and those test calls were listed in both sites being made.
I just wanted to get this 639 properly setup before I place that in storage. I don't want two of these active at one time to prevent more issues. The other two are not connected to my Router. As I stated earlier, I received a 3rd 202 and wanted to have a 2nd backup. Why not, it was basically free? ;)
I'm past the confused part, since it's obvious GV and to a lessor extent, PP sites are really messed up, those screen shots prove it.
Whatever, wherever happened to generate that duplicate 202 entry that I successfully removed affected PP's portal listing of this one 202, corrupting the status (for lack of a better term) somehow.
I removed the adapter listed in GV settings page that has the conflict/corrupted data (or whatever it was),
I went to OBiTalk Portal and clicked on SP2 in that 639 OBi202 to re-add GV to that port,
It went thru w/o a glitch and the results are in the attachments,
OBi Dashboard 3 ATA's setup ok hide OBi #.png Google Voice devices final list hide #.png