I certainly gave them a piece of my mind:
HP Logo
Dear XXXXXXX,
Thank you for contacting the HP Escalations Support Team regarding case 5116481269.
We would really appreciate learning about your experience with the HP Support Customer Relations Team. As we are constantly striving to improve the way we treat our customers, having your opinion is of utmost value and importance to us!
Based on your recent support experience, how likely are you to recommend HP?
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Sincerely,
HP Customer Experience Team