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General Support => Day-to-Day Use => Topic started by: NerdUno on February 23, 2011, 06:43:51 AM

Title: Call forward to Softphone
Post by: NerdUno on February 23, 2011, 06:43:51 AM
Could someone document the syntax and configuration necessary to forward calls on No Answer to the softphone? I've checked CallForwardOnNoAnswerEnable but the syntax for sending a call to the softphone is not documented. I've tried using just the softphone number as well as **9 prefix, but both return "This is not a valid number."

FWIW: GT1() syntax is not documented in the Admin Guide.  ???
Title: Re: Call forward to Softphone
Post by: obi-support2 on February 23, 2011, 07:55:38 AM
To configure directly on the device web page, the syntax is:
pp(ob290123456)

Substitute 290123456 w/ your obi number. Note the use of the "ob" prefix.

You can replace pp with other trunk prefixes: sp1/2,li, as needed.
The "ob" prefix is only needed for the pp trunk.

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**9 or similar prefixes are used in dialing only (PHONE Port and AA Service).
You can pickup the phone, dial *62, followed by **9 & the the obi number.
Note that default *62 behavior is to apply the same call forward to all trunks.
Similarly dial *63 to cancel it.

If you use *62 **9 ..., method, you will also notice the same
format is used by the device to store the call forward configuration.
In other words, the call-route for forwarding call is determined at the time
the cal forward is configured; not when the call is forwarded.


Title: Re: Call forward to Softphone
Post by: NerdUno on February 23, 2011, 09:09:21 AM
Works perfectly. Thanks!
Title: Re: Call forward to Softphone
Post by: guisar on April 01, 2011, 04:13:19 PM
Apologize, where on the device web page do we do this? Is it in the OBI expert configuration management interface someplace? Sorry- couldn't figure out what page to go to to enter this string.