Print Page - cannot get callcentric to register

Title: cannot get callcentric to register
Post by: conaty on February 25, 2011, 07:16:05 PM

it registered once over about 4 hours of trying, but promptly unregistered and will not register again.

any suggestions?

Title: Re: cannot get callcentric to register
Post by: conaty on February 26, 2011, 06:04:02 AM

callcentric support sorted it out for me, they are great! If anyone has the same problem let me know and I'll help you.

Title: Re: cannot get callcentric to register
Post by: compy168 on February 26, 2011, 04:50:13 PM

Quote from: conaty on February 26, 2011, 06:04:02 AM
callcentric support sorted it out for me, they are great! If anyone has the same problem let me know and I'll help you.

I tried to setup the SP2 with Vitelity. I used the OBiTALK website configuration wizard to add Vitelity. I put in my userid and password that I use to login to Vitelity website. I always get "Register Failed: 403". Please help! Thanks!

Title: Re: cannot get callcentric to register
Post by: RonR on February 26, 2011, 05:24:42 PM

compy168,

This assumes you are not using Service Providers -> ITSP Profile B with SP1.

To add Vitelity on SP2, set all options to default on:

Service Providers -> ITSP Profile B -> (General, SIP, and RTP)
Voice Services -> SP2 Service

Then change only the following:

Service Providers -> ITSP Profile B -> SIP -> ProxyServer : [the Vitelity proxy server name or IP address]

Voice Services -> SP2 Service -> X_ServProvProfile : B

Voice Services -> SP2 Service -> AuthUserName : [your Vitelity username]

Voice Services -> SP2 Service -> AuthPassword : [your Vitelity password]

Title: Re: cannot get callcentric to register
Post by: RonR on February 26, 2011, 05:36:14 PM

compy168,

If you want to set everything up manually (SP1 = Google Voice / SP2 = Vitelity):

System Management -> Device Update -> Reset Configuration

System Management -> Network Settings -> LocalTimeZone : [your local time zone]

System Management -> Auto Provisioning -> Method : Disabled

Service Providers -> ITSP Profile A -> General -> SignalingProtocol : Google Voice

Voice Services -> SP1 Service -> AuthUserName : [your Google Voice username]

Voice Services -> SP1 Service -> AuthPassword : [your Google Voice password]

Service Providers -> ITSP Profile B -> SIP -> ProxyServer : [the Vitelity proxy server name or IP address]

Voice Services -> SP2 Service -> X_ServProvProfile : B

Voice Services -> SP2 Service -> AuthUserName : [your Vitelity username]

Voice Services -> SP2 Service -> AuthPassword : [your Vitelity password]

Physical Interfaces -> Phone Port -> PrimaryLine : [your choice]

Title: Re: cannot get callcentric to register
Post by: compy168 on February 26, 2011, 05:43:55 PM

Quote from: RonR on February 26, 2011, 05:24:42 PM
compy168,

This assumes you are not using Service Providers -> ITSP Profile B with SP1.

To add Vitelity on SP2, set all options to default on:

Service Providers -> ITSP Profile B -> (General, SIP, and RTP)
Voice Services -> SP2 Service

Then change only the following:

Service Providers -> ITSP Profile B -> SIP -> ProxyServer : [the Vitelity proxy server name or IP address]

Voice Services -> SP2 Service -> X_ServProvProfile : B

Voice Services -> SP2 Service -> AuthUserName : [your Vitelity username]

Voice Services -> SP2 Service -> AuthPassword : [your Vitelity password]

RonR, thank you very much. I got it to work now. :D
When I tried to make a call with **2 xxx-xxxx, by using SP2, there's no caller id shown on the receiving side. Any advise?

Title: Re: cannot get callcentric to register
Post by: RonR on February 26, 2011, 06:11:34 PM

Try setting:

Voice Services -> SP2 Service -> CallerIDName

Title: Re: cannot get callcentric to register
Post by: compy168 on February 26, 2011, 07:08:46 PM

Quote from: RonR on February 26, 2011, 06:11:34 PM
Try setting:

Voice Services -> SP2 Service -> CallerIDName

Still "Unknown" on the receiving side after I put my DID# in CallerIDName. :-\

Title: Re: cannot get callcentric to register
Post by: RonR on February 26, 2011, 07:38:28 PM

Vitelity would be in the best position to tell you why it's not going through.

Title: Re: cannot get callcentric to register
Post by: earthtoobi on April 06, 2011, 04:58:57 PM

Quote from: conaty on February 26, 2011, 06:04:02 AM
callcentric support sorted it out for me, they are great! If anyone has the same problem let me know and I'll help you.

i am having the same problem. callcentric was working 2 days back and starting yesterday and today i am seeing the "Register Failed: No Response From Server". any ideas?

Title: Re: cannot get callcentric to register
Post by: OBiSupport on August 16, 2011, 11:42:56 AM

earthtoobi,

We are collecting information on what problems everyone encountering with
SIP registration with callcentric.com

For your previous problem with "...No Response From Server...", how/what solved it ?

thanks
-Obihai Support Team

Title: Re: cannot get callcentric to register
Post by: earthtoobi on August 16, 2011, 11:58:23 AM

it was a problem with my linksys wrt54gx router when setting it up with callcentric.
vitelity and google voice setup was fine with the above router.

have moved to a tomato based e2000 and things are good now.

Title: Re: cannot get callcentric to register
Post by: tntent805 on November 20, 2011, 09:44:02 PM

Don't mean to highjack your post, but same problem with my new obi110 and callcentric.
Can't be down that long.
Switched back to pap 2 and all is good.

OBI is going to be returned.

OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: conaty on February 25, 2011, 07:16:05 PM