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General Support => Installation and Set-Up (Devices) => Topic started by: larrybob on January 19, 2012, 01:54:57 PM

Title: Auto CallBack with bridging to a specified number.
Post by: larrybob on January 19, 2012, 01:54:57 PM
I is it possible to set up an incoming call route, so a call back is initiated back to the originating call with a bridged call already in place.

For example:  1415 123 1234 calls in on sp2 ( which is a sip account)
A call return is sent to  1415 123 1234 also on sp2 while at the same time it is bridged to 1212 222 4444 on sp2.

when the caller at 1415 123 1234 receives the call back they will hear ringing on 1212 222 4444.

This would be a permanent routing and would only need to work for 1415 123 1234.

Thanks Larry
Title: Re: Auto CallBack with bridging to a specified number.
Post by: RonR on January 19, 2012, 02:14:16 PM
I can't think of any way to accomplish that.  Why can't the caller who gets the callback simply use option 2 to call 1212 222 4444 or a Speed Dial that points to that number?
Title: Re: Auto CallBack with bridging to a specified number.
Post by: larrybob on January 19, 2012, 04:08:22 PM
Of course option 2 would work... I was thinking if only one number would ever be called this would be a nice way to set it up.

Larry
Title: Re: Auto CallBack with bridging to a specified number.
Post by: RonR on January 19, 2012, 04:17:01 PM
Simply put the number in a Speed Dial.  As soon as you hear the Auto Attendant Welcome prompt, press 2n#, where n is the Speed Dial number.