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Title: Register Failed
Post by: LindaB on January 30, 2012, 12:40:40 PM

I rebooted my Obi and now I get the following:

Register Failed: 403 Incorrect Authentication (server=204.11.192.37:5060; retrying)

Title: Re: Register Failed
Post by: RonR on January 30, 2012, 12:45:54 PM

That almost always indicates the wrong SIP credentials are being used in the OBi:

Voice Services -> SPx Service -> AuthUserName
Voice Services -> SPx Service -> AuthPassword

Title: Re: Register Failed
Post by: LindaB on January 30, 2012, 01:44:43 PM

Does the username have to be the same as CallCentric as well?

I have another question. My phone just rings and rings. My phone voicemail doesn't pick up. Any ideas?

Linda

Title: Re: Register Failed
Post by: RonR on January 30, 2012, 02:11:23 PM

The username should be your Callcentric number : 1777-------

If Callcentric voicemail isn't picking up, it's almost certainly a problem at Callcentric. Have you requested Callcentric voicemail (it's not enabled by default)?

OBiTALK Community

General Support => Day-to-Day Use => Topic started by: LindaB on January 30, 2012, 12:40:40 PM