Print Page - 12 Digits on Received Calls

Title: 12 Digits on Received Calls
Post by: dcon7776 on January 30, 2012, 06:36:40 PM

Hello,

My OBI 110 works fine. It can dial-out and receive calls. The OBIHAI's dialed caller ID show up correctly on the callee's phone. However, when OBIHAI receives a call it add 1-1 to the front of the 10 digit number of the caller.

ie. caller's phone number: 999-999-9999. The caller ID that shows on the phone is 11-999-999-9999.

do you guys know how to fix this?

Thanks
Dennis

Title: Re: 12 Digits on Received Calls
Post by: RonR on January 30, 2012, 06:58:27 PM

I don't believe the OBi adds anything to the received CallerID number.

Who is your service provider?

Are you sure it isn't your phone that's adding the extra '1'? Many phones have several options for CallerID display format that can by selected.

Title: Re: 12 Digits on Received Calls
Post by: lk96 on January 31, 2012, 07:13:36 PM

I normally have 12-digit incoming ID only when I receive international calls.

Title: Re: 12 Digits on Received Calls
Post by: dcon7776 on February 01, 2012, 09:55:08 PM

Hello Ron,

My ISP is Comcast connected to a Motorola SURFboard Gateway SBG6580 DOCSIS 3.0 Wireless Cable Modem.

I just checked how calls are registered on my OBIHAI and here is how it displays the Called ID:

----------------------------------
Call 1     02/02/2012 00:45:26
Terminal ID   GoogleVoice1     PHONE1
Peer Name
Peer Number   1301575xxxx
Direction     Inbound     Inbound
00:45:26     Ringing
00:45:29      Call Connected
00:46:53      End Call

----------------------------------

The peer number has "1" on the front then followed by 10 digits.

Why does it need to prepend "1" when the call is local?
Is there a way to remove the "1"?

My phone should display the peer number that is registered by the OBIHAI, but it is not. So mostlikely the culprit is my phone.

Thanks

Title: Re: 12 Digits on Received Calls
Post by: RonR on February 01, 2012, 10:36:30 PM

Quote from: dcon7776 on February 01, 2012, 09:55:08 PM
The peer number has "1" on the front then followed by 10 digits.

Why does it need to prepend "1" when the call is local?

Depending on where you live these days, which numbers are local and which are not and which numbers get dialed with 7, 10, or 11 digits varies greatly. I'm pretty sure few, if any providers, try to figure it out and simply present you with a 10 or 11 digit number in CallerID. Google Voice uses 11.

Quote from: dcon7776 on February 01, 2012, 09:55:08 PM
Is there a way to remove the "1"?

Not that I'm aware of.

Quote from: dcon7776 on February 01, 2012, 09:55:08 PM
My phone should display the peer number that is registered by the OBIHAI, but it is not. So mostlikely the culprit is my phone.

Are you sure your phone doesn't have some options? My Vtech will rotate between four different formats when I press the # key with a number displayed on the screen.

OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: dcon7776 on January 30, 2012, 06:36:40 PM