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General Support => Day-to-Day Use => Topic started by: winterescape on March 17, 2012, 10:12:09 AM

Title: Google voice drops calls after 1 hour
Post by: winterescape on March 17, 2012, 10:12:09 AM
Not sure if this is a GV issue or a OBI firmware issue.  The call drops after exactly 1 hour. the log shows something very strange.  It appears as if there was supposed to be some type of hand-off that went bad.

The time stamps seem to indicate something very weird. The calls are not sequential according to the date and time stamp.


Call 14 03/13/2012    13:03:59 
Terminal ID PHONE1 GoogleVoice1
Peer Name   
Peer Number 18882612645 18882612645
Direction Outbound Outbound
13:03:59 New Call 
13:04:03  Call Connected
14:04:32 New Peer: GoogleVoice1(18882612645) Transfer Target, Continue At Ref:48007 

Call 15 03/13/2012    12:57:29 
Terminal ID PHONE1 GoogleVoice1
Peer Name   
Peer Number 18882612645 18882612645
Direction Outbound Outbound
12:57:29 New Call 
12:57:32  Call Connected
13:03:43 End Call 

Call 16 03/13/2012    11:55:53 
Terminal ID PHONE1 GoogleVoice1
Peer Name   
Peer Number 18882612645 18882612645
Direction Outbound Outbound
11:55:53 New Call 
11:55:56  Call Connected
14:04:32 Transfer to GoogleVoice1(18882612645), State=connected, Ref=48007 Call Transferred
14:05:46  End Call



The bottom line is that we called an ATT audio conference # and the call drops at exactly an hour. If you try to call back you cant immediately connect, takes a couple of tries
Title: Re: Google voice drops calls after 1 hour
Post by: pc44 on March 17, 2012, 06:53:53 PM
This has happened to me in the past, except that my memory tells me it was at the 90 minute mark.  Perhaps it was 60.  Either way, it happened consistently at precisely and exactly the 60/90 minute mark.  Again, according to my memory ???, I believe I read a post on Google Voice's help section about this happening to others and chalked it up to Google limited calls either to their perceived overuse.

Has anyone else experienced this and/or have some answers on this?
Title: Re: Google voice drops calls after 1 hour
Post by: bigtoo on November 22, 2013, 09:07:04 AM
Same issues here.... Did Google dropped the 180min limit to 60min, maybe ?!
Anyone found a solution for this issue ?!
Title: Re: Google voice drops calls after 1 hour
Post by: giqcass on November 22, 2013, 06:34:16 PM
I made a 69 minute call just 3 days ago and I have had multiple calls well past 90 minutes over the last 2 months with no problem.  Anyone forwarding calls through Callcentric should be aware they have a limit.  The Callcentric limit can be changed on the Callcentric website.  I have never hit 180 minutes in any one call so I can't comment on that.
Title: Re: Google voice drops calls after 1 hour
Post by: swan2swan on November 26, 2013, 10:34:46 AM
Yes, I get that 1 hour limit too - very annoying! Plus I sill get a PROGRESSIVELY horrible reception - people can't hear me - voice is chopped up!  >:(

When using GV via cell phone, voice quality is good. Maybe I need a better Router or it is a Obi's issue?? Anyone can advise me here, please?
Title: Re: Google voice drops calls after 1 hour
Post by: Rick on November 27, 2013, 04:07:36 AM
Quote from: swan2swan on November 26, 2013, 10:34:46 AM
Yes, I get that 1 hour limit too - very annoying! Plus I sill get a PROGRESSIVELY horrible reception - people can't hear me - voice is chopped up!  >:(

When using GV via cell phone, voice quality is good. Maybe I need a better Router or it is a Obi's issue?? Anyone can advise me here, please?

Answered here:  http://www.obitalk.com/forum/index.php?topic=6980.msg44122#msg44122

Please don't post the same complaint in 4 different sections of the forum.