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General Support => Installation and Set-Up (Devices) => Topic started by: pdhnaustin on March 22, 2012, 05:54:41 PM

Title: Endpoint Status offline
Post by: pdhnaustin on March 22, 2012, 05:54:41 PM
The endpoint with the little headphone icon suddenly went offline after working well for months.  I suspect an old google voice number that expired is the problem.. but I can't be sure. 

I don't know how to put the system back online.  Please help with details.

Thanks much.
Title: Re: Endpoint Status offline
Post by: RonR on March 22, 2012, 06:47:16 PM
Can you make an outgoing call from the Google Voice web page?
Title: Re: Endpoint Status offline
Post by: pdhnaustin on March 22, 2012, 07:06:35 PM
I went to google voice and tried to connect to a number.  Nothing happened.
Title: Re: Endpoint Status offline
Post by: RonR on March 22, 2012, 07:32:46 PM
Quote from: pdhnaustin on March 22, 2012, 07:06:35 PM
I went to google voice and tried to connect to a number.  Nothing happened.

It sounds like you need to seek Google's assistance.
Title: Re: Endpoint Status offline
Post by: pdhnaustin on March 22, 2012, 07:51:24 PM
How does one get google help?
Title: Re: Endpoint Status offline
Post by: RonR on March 22, 2012, 07:55:44 PM
Quote from: pdhnaustin on March 22, 2012, 07:51:24 PM
How does one get google help?

making-and-receiving-calls (http://groups.google.com/a/googleproductforums.com/forum/#!categories/voice/making-and-receiving-calls)