OBiTALK Community

General Support => Day-to-Day Use => Topic started by: geobrown on June 13, 2012, 12:25:37 PM

Title: voicemail/callcentric
Post by: geobrown on June 13, 2012, 12:25:37 PM
I can receive my voicemail through dialing the access code, but any commands I type are ignored.  For example,
to erase a message I'm supposed to press 7, but that does nothing.  Hard to know if it's a callcentric issue or an obihai issue (e.g. not transmitting the tone).

Title: Re: voicemail/callcentric
Post by: QBZappy on June 13, 2012, 01:17:30 PM
geobrown,

Could be a setting here that you may need to change. Try "InBand":
(Use either web portal or unit web page to configure the unit, not both)

Service Providers->ITSP Profile A/B->General->DTMFMethod = ?
Title: Re: voicemail/callcentric
Post by: geobrown on June 13, 2012, 01:43:24 PM
Thanks.  Setting DTMF to RFC2833  seems to have solved the problem.

Geoffrey