OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: voodoochild on July 07, 2012, 08:16:59 AM

Title: Can't call out or receive calls after power outage
Post by: voodoochild on July 07, 2012, 08:16:59 AM
This is probably a stupid question but I can't figure it out.  New to Obi, using Google voice, been working fine for a couple months or so, power flashed due to a storm & now it's telling me I don't have service when I try to dial out.  I unplugged the obi for 15 min or so, plugged it back in, same result.  The power light is green, the other 2 aren't lit.  When the phone is on, I get dial tone & the phone light on the Obi blinks, the middle light blinks very faintly a few times.  Echo test works.  That's about as far as my expertise goes.  Tried another phone with the same result.  Any ideas?
Title: Re: Can't call out or receive calls after power outage
Post by: Frankfone on July 07, 2012, 07:32:23 PM
Try going to the dashboard and checking if you are online.
Go to dashboard, click on your phone number and when it opens see if SIP1 or SIP 2 says "connected".
If not. try resetting the thing or follow more instructions. ( I'm not an expert either! he he! But that's basic)
Title: Re: Can't call out or receive calls after power outage
Post by: voodoochild on July 07, 2012, 08:04:13 PM
Yep, says online.  It worked fine then quit.  Who knows.
Title: Re: Can't call out or receive calls after power outage
Post by: GregoryZ on July 08, 2012, 12:26:09 AM
I'm thinking that you should do a Factory Reset on the device too.

Then go back into the ObiTALK Portal and set things up again.

If that doesn't do it for ya, then the power flash may have affected the device.

I hope the best for ya.

-G
Title: Re: Can't call out or receive calls after power outage
Post by: voodoochild on July 08, 2012, 12:24:15 PM
Factory reset didn't work.  Deleted the SP & the device & added device again & it worked.
Title: Re: Can't call out or receive calls after power outage
Post by: GregoryZ on July 08, 2012, 03:23:37 PM
Glad to hear that you're up and running again.

;D

-G