Hiyas
I just got an OBi a few days ago. OBin00b ???
I have GV as sp1. Callecentric on sp2.
I want to be able to dial 911 using sp2.
My autoprovision is off. I have seen the thread here:
http://www.obitalk.com/forum/index.php?topic=339.0
Still confusing to me. What is the correct way to setup 911 to go out on sp2?
Is this correct?
Phone digit map
([1-9]|[1-9][0-9]|**0|***|#|(Mpli)|**1(Msp1)|911|**2(Msp2)|**8(Mli)|**9(Mpp))
Phone OutboundCallRoute
{911:sp2},{<#:>:li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp}
Thx!
Leave the Phone digit map set to the default - you don't need to change that.
Your proposed Phone OutboundCallRoute looks fine to me but just be aware that the next time there is a firmware release, you may want to temporarily reset it to the default, then make your 911 changes to the new default settings, otherwise you might not get access to one of the new features now in beta testing (which may or may not be important to you).
Thx for the info!
Dixon,
Your OutboundCallRoute is missing the follwoing route:
{(<**8:>(Mli)):li}
Without it, you won't be able to place calls through the LINE Port by dialing **8.
Not using the line port. I have a landline that's only connected to the home alarm.
I tested the 911 and hung up fast. There was no ring, but I think it said "connecting". IDK. Checked the history, looks fine. I had my police scanner on in case they were coming ;D
Updated the FW today. Did the default Phone OutboundCallRoute change from the previous FW?
This is default now:
{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
Is it still OK to use this:
{911:sp2},{<#:>:li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp}
That was tested with a real test call to 911.
I have no clue how to route calls.
Thx
Quote from: Dixon on March 23, 2011, 04:04:29 PMIs it still OK to use this:
{911:sp2},{<#:>:li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp}
It's OK if you don't mind the mistakes in it. :)
The {<#:>:li} should be: {(<#:>):li}
and you're still missing: {(<**8:>(Mli)):li}
The {([1-9]x?*(Mpli)):pp} is needed for features added in the new firmware relases.
Is this correct?
{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{911:sp2},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
If not, could you please post the whole sequence so I can copy it?
Thx
{([1-9]x?*(Mpli)):pp},{911:sp2},{(<#:>):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},
{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
Thx!
One last question, with the new Obi Expert Config portal in ObiTalk, is it still necessary to disable auto provisioning?
No, if you use the Expert Config you don't want to disable auto provisioning.
As far as I know (and I've welcomed others to enlighten me if I'm mistaken), if you want to use the OBiTALK Expert Configuration facility, you'll need to make ALL changes there if you want to enable Auto Provisioning.
I made my changes on the 192.168 pages and auto prov is off. If I enable auto prov, will the changes go to the expert config?
No. If you don't first get the OBiTALK Web Portal in sync with your OBi, your changes will be wiped out as soon as you enable Auto-Provisioning. You can do this by saving your OBi configuration to a backup file and uploading it to the OBiTALK Web Portal. Make sure the OBiTALK Web Portal reflects what you want your OBi to look like before you enable Auto-Provisioning as your OBi will quicky be a mirror of the portal.
My understanding is that settings in the System Management section of the device configuration are not affected by the Expert Config (nor are they available for configuration there). That would include such things as a static IP address, netmask, etc.
But everything else does get changed one you start using the Expert Config so it is important to backup your configuration if there's anything complex that you want to preserve. Of course, if you've only changed one or two things from the defaults then it may be easier to just re-enter those manually, although personally I'd still do the backup just to be safe.
I'm still a bit confused.
I am trying to do the same exact thing as the OP but I am not sure how to read all these posts.
SP1: GV
SP2: CC
I want to be able to dial 911 on SP2 and not have to remember a confusing string.
Is there any way Obihai could work this into their web portal page?
Or, is there a simpler way for a total noob to accomplish this with step by step, real simple instructions.
Thanks
The change is extremely simple:
PHONE Port OutboundCallRoute (Default):
{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},
{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
PHONE Port OutboundCallRoute (Modified):
{([1-9]x?*(Mpli)):pp},{911:sp2},{(<#:>):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},
{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
Hi RonR,
Thanks for all your help on these boards.
You must have missed the total "noob" part :D
How exactly do I accomplish what you just posted?
Remember, real slow and simple. Step by step, please.
This is all hieroglyphics to me.
Thank you.
You have two options:
1. Remotely at the OBiTALK web site:
A. Go to the IP address reported on your OBi connected telephone by ***1.
B. Make sure Auto Provisioning is enabled locally on your OBi at:
System Management -> Auto Provisioning -> Auto Provisioning -> Method : Periodically
C. Go to the OBiTALK / OBi Expert Configuration portal and make the change at:
Physical Interfaces -> PHONE Port -> OutboundCallRoute
2. Locally to your OBi directly:
A. Go to the IP address reported on your OBi connected telephone by ***1.
B. Make sure Auto Provisioning is disabled locally on your OBi at:
System Management -> Auto Provisioning -> Auto Provisioning -> Method : Disabled
C. Make the change at:
Physical Interfaces -> PHONE Port -> OutboundCallRoute
Whichever method of making changes you choose (using the OBiTALK web site or doing it locally), you must stick with for all future changes.
Johnny,
EDIT: I was typing this while RonR was typing his reply. These instructions are if you use his first option and expand a bit on what he said.
Assuming you use the OBiTALK portal to configure your device:
- Log in to the OBiTALK portal and go to the OBi dashboard.
- Click the blue gear icon on the right side of the line showing your device,
- On the Device Configuration Page, click the "OBi Expert Configuration" button at the bottom and then OK on the dropdown
- On the next page click "Enter OBi Expert"
- In the left panel click PHONE (under "Physical Interfaces")
- Find the OutboundCallRoute line (it should be the third setting from the top) and uncheck both boxes on that line so that you can edit it
- Make the change that RonR suggested
- Click the Submit button at the bottom of the page
- Within a few seconds to a few minutes you should see your device reboot. After that the new setting will be used
Hope I didn't miss anything; if you get stuck post again.
Johnny,
Is this support or what. Here's my way of helping. I like things visual.
Here is a visual of where to go. Start by going to the Setup Wizard. Change the text in the:
Phone OutboundCallRoute to what RonR suggested. My config is slightly different.
That will do it. If you don't want to remember to press **2 you might have to make sure the primary line is set to SP2 or make it to Trunk Group 1. The latter sends calls to the first available line. This may or may not be how you want to set it up.
Quote from: QBZappy on April 02, 2011, 11:10:52 AMIf you don't want to remember to press **2 you might have to make sure the primary line is set to SP2 or make it to Trunk Group 1.
You do NOT need to change PrimaryLine for 911 to go out SP2. The ONLY change required is the simple change to OutboundCallRoute.
RonR,
You're correct it forces it out on the SPx. My bad on that detail.
Hey guys,
Thanks a ton for all the help.
MT, that's the step by step directions I was looking for. Thanks.
Before I try this I had a couple more questions.
I found the place to make the outbound call route changes that RonR posted,
do I simply copy and paste that info or do I need to delete the default info and manually input the modified info?
I don't wanna screw this up :)
Last question. Once I make the changes, how do I call 911?
Is it **2911 or just 911?
Thanks for hanging in there with me.
You can just copy/paste the modified OutboundCallRoute into yours, replacing the existing one.
Simply dialing 911 should go out SP2.
You can usually call the local non-emergency phone number and tell them you have new phone system and you'd like to verify that 911 goes through it properly. They will usually make arrangements or tell you to just go ahead.
Thanks RonR,
I did as you suggested and it seems to have taken.
There is however a red exclamation point next to the outbound call route and also next to the Primary line box. Not sure if they were there before this change or not.
Also, after copying and pasting the modified info into the outbound call route, both boxes to the right are unchecked, is that ok?
I really appreciate all this help.
Thanks
Try this explanation:
http://www.obitalk.com/forum/index.php?topic=458.0
Thank you RonR,
I think I'm good to go. I will call the local emergency number to test these new settings as you suggested.
I think I'm starting to see the light :)
Faintly though......................
Johnny, if you only have an outbound account with callcentric, you should put your call back phone number in the address field 2 in the callcentric 911 setup. The first test I did to 911 had a invalid callcentric number (my account number I think. I only have outbound CC.).
My address field 2 now has "Unit PHONE_xxx-xxx-xxxx" which is my GV number. Very important to have a call back number.
Hi Dixon,
Yeah, I have the "pay per call" account. Cost me a total of $8.00 with no monthly fees.
So after putting in the call back number in the address field 2, did you retest to see if that fixed the problem?
Also, in address field 2, did you put it in exactly like this:
"Unit PHONE_xxx-xxx-xxxx"
I would be substituting the x's for my GV number?
Thanks
When I put my phone in address 2 and hit next, one of the suggestions was that "Unit PHONE_xxx-xxx-xxxx" format. So I kept it. I didn't do an actual test to 911 with that change. But I am sure it will show up on the 911 call center screen.
Put your GV # in where the x's are.
Don't do a test until you recieve an email conformation that your 911 changes are in effect. It doesn't take long, like an hour maybe.
Dixon,
Thanks for the info.
I'll check it out.
Thanks for starting this thread also.
Your welcome :D
You said you paid $8.00 for and outbound account with no monthly fees? That is with www.callcentric.com (http://www.callcentric.com)? There is a $1.50/mo. charge for e911.
Dixon,
Yeah, you're right, I forgot to mention the $1.50/mo. 911 charge.
Sorry.
Quote from: Dixon on March 17, 2011, 12:16:37 PM
Not using the line port. I have a landline that's only connected to the home alarm.
I tested the 911 and hung up fast. There was no ring, but I think it said "connecting". IDK. Checked the history, looks fine. I had my police scanner on in case they were coming ;D
Don't do that as you are not actually doing an end-to-end test. You don't want to find out that there is an issue when an actual emergency arises.
Next time, just call and announce that it is not an emergency. Tell them your phone provider was supposed to update your 911 information and you would like to verify that the information on their screen is correct.
They should then ask you for your name, address you are calling from, and some other information. My operator asked me if I wanted to add any additional information to the record (like cell phone number for callback, etc).
If you are not comfortable calling 911 when it is not an emergency, call the non-emergency number for the police or EOC and talk to them first. They might have an alternate procedure they wish you to follow.
Quote from: shadow700 on April 13, 2011, 04:48:04 AM
Quote from: Dixon on March 17, 2011, 12:16:37 PM
Not using the line port. I have a landline that's only connected to the home alarm.
I tested the 911 and hung up fast. There was no ring, but I think it said "connecting". IDK. Checked the history, looks fine. I had my police scanner on in case they were coming ;D
Don't do that as you are not actually doing an end-to-end test. You don't want to find out that there is an issue when an actual emergency arises.
Next time, just call and announce that it is not an emergency. Tell them your phone provider was supposed to update your 911 information and you would like to verify that the information on their screen is correct.
They should then ask you for your name, address you are calling from, and some other information. My operator asked me if I wanted to add any additional information to the record (like cell phone number for callback, etc).
If you are not comfortable calling 911 when it is not an emergency, call the non-emergency number for the police or EOC and talk to them first. They might have an alternate procedure they wish you to follow.
http://www.obitalk.com/forum/index.php?topic=405.msg2379#msg2379
Quote from: Dixon on April 02, 2011, 04:10:30 PM
When I put my phone in address 2 and hit next, one of the suggestions was that "Unit PHONE_xxx-xxx-xxxx" format. So I kept it. I didn't do an actual test to 911 with that change. But I am sure it will show up on the 911 call center screen.
Put your GV # in where the x's are.
Don't do a test until you recieve an email conformation that your 911 changes are in effect. It doesn't take long, like an hour maybe.
First I want to start by saying thank you for the information you guys have provided. I have successfully got my Obi100 set up to route 911 calls out SP2 which is connected to Call Centric.
The issue I ran into when I placed my test call is the Operator only has so many digits allowed on their screen in the Address 2 field and it cut off the last digits or last two digits of my phone number that I had placed in there. I removed the "Unit Number" from the Address 2 and left just my phone number and she did recieve my phone number in the address field 2. She did however say they wouldn't normally notice that number with it being in the address field, they would be trying to call the number that showed up in the Call Back Number field but at the same time they would dispatch an officer to the address.
I am currious in the CallCentric page it talks about verifying non-call centric numbers and specifying them under the caller ID field. Has anyone successfully been able to set this up using the obi box? Here's some of the instructions off thier site for setting this up but I wasn't sure if this was possible with Obi:
http://www.callcentric.com/features/external_caller_id (http://www.callcentric.com/features/external_caller_id)
Thanks again,
Conrad
Heya!
Thanks for the info!
Looks like they can add a phone number of your choice to send as caller ID if you put in a trouble ticket. Then you can change your outgoing CID info here?
https://my.callcentric.com/preferences.php
in the "Caller ID to send:" field.
I just put in a ticket so they can add my number.
I got a reply from CC from my ticket.
Hello,
Yes, while we can "force" your outbound caller ID to be xxxxxxxxxxx, please note that given if you do call 911 emergency services, emergency services will not see this caller ID, rather they will see a "hidden" number (that is associated under your account) as the caller ID. Just to explain how we've implemented 911, for every client that has at least one paid service and has stated that they will be using our services within the US/Canada, will have a 'hidden' phone number associated under their account (this is just in the event that if you ONLY have an outbound service under your account, you can still receive inbound calls from the emergency service center). Please note that you will not be able to receive regular inbound calls through this hidden phone number; this phone number is only accessible given if you have dialed 911 and the call happens to disconnect abruptly; emergency services has a means of contacting you back. So when you do call 911, emergency services should see the hidden phone number as your caller ID.
If you have any other questions, please let us know.
I then asked
But if they see this hidden number, how can they contact me?
They replied:
Hello,
Regarding your inquiry; as mentioned give if you do dial out towards 911; and your call happens to be disconnected, they will still be able to call you via your hidden number. In general given if you do receive an incoming call through our services whether you are receiving an incoming call through a number acquire by our service, or through a third party DID provider (and are forwarding your incoming calls towards your account), our system will send those incoming call attempts to the last registered SIP UA -- your OBI110; you have under your account.
If you have any other questions, please let us know
Dixon,
Thanks for getting further explanation on that. I got the response they had completed the update on my caller ID but I didn't make my test call yet and looks like I don't need to make another.
Conrad
I just wanted to verify since I dont have DID through CC. So I asked:
Thx
But since I don't have have DID with CC will 911 still be able to call that hidden number and make my OBI ring my phone?
Reply:
Hello,
Yes; as long as your account has 911 service active you have a hidden did associated with 911 that can be called in the event of an emergency once 911 has been dialed.
If you have any other questions please feel free to contact us at any time, Thank you.
Great CS! My questions were answered very fast! Thx CC!
Quote from: Dixon on July 30, 2011, 01:21:22 PM
I just wanted to verify since I dont have DID through CC. So I asked:
Thx
But since I don't have have DID with CC will 911 still be able to call that hidden number and make my OBI ring my phone?
Reply:
Hello,
Yes; as long as your account has 911 service active you have a hidden did associated with 911 that can be called in the event of an emergency once 911 has been dialed.
If you have any other questions please feel free to contact us at any time, Thank you.
Great CS! My questions were answered very fast! Thx CC!
I have the same set up, with SP2 set up as E911.
Do we have to set up anything in SP2 configuration to be able to receive call back from 911 operator?
I assume when 911 operator call the call back number, it will ring the phone without any additional set up in obitalk.
Quote from: dr2011 on August 16, 2011, 10:21:16 AM
Quote from: Dixon on July 30, 2011, 01:21:22 PM
I just wanted to verify since I dont have DID through CC. So I asked:
Thx
But since I don't have have DID with CC will 911 still be able to call that hidden number and make my OBI ring my phone?
Reply:
Hello,
Yes; as long as your account has 911 service active you have a hidden did associated with 911 that can be called in the event of an emergency once 911 has been dialed.
If you have any other questions please feel free to contact us at any time, Thank you.
Great CS! My questions were answered very fast! Thx CC!
I have the same set up, with SP2 set up as E911.
Do we have to set up anything in SP2 configuration to be able to receive call back from 911 operator?
I assume when 911 operator call the call back number, it will ring the phone without any additional set up in obitalk.
I am pretty sure it will ring with no further config.
I still don't understand how a 911 operator can call that hidden number. When I call it, it does not work.
I have my phone it the address field 2 just in case.
Dixon, thanks for the info.
Maybe that number can be called only by 911 operator.