Just installed & activated a OBi110. Everything worked fine for about 6-8 hours & then I tried to make a call - it said service was unavailable. Looked at the unit & the phone LED was not lit. Powercycled the unit & everything started working again. The next morning, same thing, same recovery action. During the day it happened again. Looked at the status of the unit from the dashboard & it said "offline", also I could not log into the unit directly using its IP address. I performed a factory reset, deleted the unit, added it back in and everything was fine for a couple of hours & then the unit died again. Just for grins, I switched it to a different port on my router, but after awhile it died again.
Anything else that I can try before I pursue getting a replacement?
Thanks in advance,
Mike
Hi Mike,
Sorry to hear you are having problem with you OBi device.
The Obihai tech support team can definitely help you resolve the issue you are experiencing.
Here is how to reach the Obihai support team:
Support Request Form: http://www.obihai.com/supportTicketForm.php (http://www.obihai.com/supportTicketForm.php)
Email: support@obihai.com
Phone: +1.408.634.5904
Support Web Page: http://www.obihai.com/support.html (http://www.obihai.com/support.html)