OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: jayd4wg on March 19, 2011, 06:34:31 AM

Title: 911 and the Obi110...the search continues...
Post by: jayd4wg on March 19, 2011, 06:34:31 AM
I'm implementing OBi110 to cut bills like everyone else but I have a specific need and am curious how to set up a dialing plan to accomplish what i'm trying to do.

My SipGate (sp2) account allows e911 and I subscribe to this service (all of $1.90 per month)...i've scheduled a test of this service with the local PSAP and they get my address just fine.  This is important to me because I have young kids and trying to train them to use a "smart" phone to make a 911 call is harder than one might imagine.  If i could figure out a way for them to call 911 with the Wii on the other hand, they could probably accomplish this i a half a second.  The home screen on the smart phone has too many distractions.  My 7 year old can think of nothing else as soon as he sees the Angry Birds app on my phone.

SO here goes.  SP1 set up with GV using the Configurator.  Service works like a champ.
SP2 set up with sipGate and service works fine when selected using **2

I'd like to set up a dialing plan on SP1 that converts 911 to **2911 to trunk the emergency call out SP2.  does this make sense or am I barking up the wrong tree here?
Title: Re: 911 and the Obi110...the search continues...
Post by: yhfung on March 19, 2011, 06:45:23 AM
I believe that you have to modify the dial plan for SP1 such that it can forward your 911 to SP2.

YH

Title: Re: 911 and the Obi110...the search continues...
Post by: jayd4wg on March 19, 2011, 07:04:39 AM
I think i found it but would like one of the braintrust here to confirm.

in the PHONE Port interface, there is an OutboundCallRoute of;
{(<#:>|911):li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp}

if i edit this to read:
{(<#:>|911):sp2},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp}

I think I will be there...thoughts?  obviously, I'll schedule another test with the PSAP before trusting this change.
Title: Re: 911 and the Obi110...the search continues...
Post by: RonR on March 19, 2011, 07:18:09 AM
This is probably a little better way to do it.  This leaves the meaning of a single '#' unchanged:

{911:sp2},{(<#:>):li}
Title: Re: 911 and the Obi110...the search continues...
Post by: Dixon on March 19, 2011, 07:21:46 AM
They way I have it setup is

Phone OutboundCallRoute
{911:sp2},{<#:>:li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp}

From this thread:

http://www.obitalk.com/forum/index.php?topic=387.0

I have GV on sp1, Callcentric on sp2
Title: Re: 911 and the Obi110...the search continues...
Post by: jayd4wg on March 19, 2011, 07:24:36 AM
RonR and Dixon...BINGO..thanks!
Title: Re: 911 and the Obi110...the search continues...
Post by: RonR on March 19, 2011, 07:32:54 AM
jayd4wg,

Dixon's is missing the ()'s in:

{(<#:>):li}


and


Dixon's is missing the route for LINE Port usage:

{(<**8:>(Mli)):li}
Title: Re: 911 and the Obi110...the search continues...
Post by: RonR on March 19, 2011, 07:35:13 AM
Dixon,

I know you don't use the LINE Port, but you don't want to use examples that break it for others (even though they might not use it now either, they might want to in the future).
Title: Re: 911 and the Obi110...the search continues...
Post by: Dixon on March 19, 2011, 08:16:59 AM
Quote from: RonR on March 19, 2011, 07:35:13 AM
Dixon,

I know you don't use the LINE Port, but you don't want to use examples that break it for others (even though they might not use it now either, they might want to in the future).

Where does that go? Can you post the whole sequence?
Title: Re: 911 and the Obi110...the search continues...
Post by: jimates on March 19, 2011, 08:57:39 AM
You can find the complete guide here
http://www.obitalk.com/forum/index.php?topic=339.msg1766
Title: Re: 911 and the Obi110...the search continues...
Post by: RonR on March 19, 2011, 10:37:46 AM
Quote from: Dixon on March 19, 2011, 08:16:59 AMWhere does that go? Can you post the whole sequence?
It's not critical where it goes.  Here's the original unmodified OutboundCallRoute from the OBi Device Administration Guide:

{(<#:>|911):li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp}
Title: Re: 911 and the Obi110...the search continues...
Post by: jayd4wg on March 19, 2011, 10:56:07 AM
not sure what happened...i thought i just bricked my OBi...but i'm back up and running (wierd problem after firmware upgrade and trying to set my IP to a static address on the network.  I will be NATing a port to the Obi box so i have remote admin ability. 

First time thru, i set up GV and SG manually...THEN i found the online portal/configurator under the Add a Device link...MUCH easier to set up the secondary SP. 

I will be implementing this (the 911 routing) on monday when verizon shuts down my POTS and reprovisions FIOS wiith internet and TV...reduced my total spend in the neighborhood of 50-75 bucks a month.  I'll be testing with the PSAP as soon as I implement (coordinated with them of course) as my e911 will be going thru sipGate.  guys, thanks for your help...
Title: Re: 911 and the Obi110...the search continues...
Post by: Dixon on March 19, 2011, 12:15:57 PM
So is this correct?

{911:sp2},{(<#:>:li)},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp}{(<**8:>(Mli)):li}

Title: Re: 911 and the Obi110...the search continues...
Post by: RonR on March 19, 2011, 12:39:45 PM
Dixon,

Routes have to be separated by a comma.  You added the **8 route on to the end without a comma to separate it from the **9 route.

You also misplaced the ')' in the second route.  It should be:

{(<#:>):li}

Just for cosmetic sake, I think it's a little 'prettier' with the **? routes in numeric order, but it's functionally correct either way.
Title: Re: 911 and the Obi110...the search continues...
Post by: Dixon on March 19, 2011, 12:47:57 PM
{911:sp2},{(<#:>):li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp}

Forgot to fix this part. So this should be right?
Title: Re: 911 and the Obi110...the search continues...
Post by: RonR on March 19, 2011, 12:53:02 PM
I think so.  When setting these up, I like to call the non-emergency phone number and ask for permission to make a test call to 911 just to make sure it arrives and has the proper information attached.
Title: Re: 911 and the Obi110...the search continues...
Post by: Dixon on March 19, 2011, 01:22:05 PM
I just did a test to 911. I called the contol center first to ask permission to do a test to 911. The call went through fine.
I forgot to modify before the test. So still have this in the Obi:

{911:sp2},{<#:>:li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp}

That worked. I may just leave it that way.

This has a couple extry (). Are those necessary?
{911:sp2},{(<#:>:li)},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp}

Title: Re: 911 and the Obi110...the search continues...
Post by: Dixon on March 19, 2011, 01:25:26 PM
Also should be noted that since I only have a SIP and no DID through Callcentric that 911 has the wrong call back number.

Edit:
I just fixed this by putting my GV number (Unit Phone xxx-xxx-xxxx) in the "address 2" field. So my phone will come up with my addy.
Title: Re: 911 and the Obi110...the search continues...
Post by: RonR on March 19, 2011, 01:35:06 PM
The '{(<#:>):li}' route is used to gain direct access to the LINE Port and doesn't affect your 911 calling through SP2.  The ()'s are required for proper operation of that rule, so I would put them in so that if you ever try to use the LINE Port in the future, you won't spend a lot of time trying to figure out why it's not working correctly.  There's also potential for an unexpected/unexplained side-effect to some other function that might be tougher to identify at a later date.

It's always best to do it 100% right.  I'd stick with:

{911:sp2},{(<#:>):li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp}

You shouldn't have to make another 911 test call.
Title: Re: 911 and the Obi110...the search continues...
Post by: Dixon on March 19, 2011, 01:44:29 PM
Quote from: RonR on March 19, 2011, 01:35:06 PM
The '{(<#:>):li}' route is used to gain direct access to the LINE Port and doesn't affect your 911 calling through SP2.  The ()'s are required for proper operation of that rule, so I would put them in so that if you ever try to use the LINE Port in the future, you won't spend a lot of time trying to figure out why it's not working correctly.  There's also potential for an unexpected/unexplained side-effect to some other function that might be tougher to identify at a later date.
It's always best to do it 100% right.  I'd stick with:

{911:sp2},{(<#:>):li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp}

You shouldn't have to make another 911 test call.


Ok. I put it in as you advised. Thank you for helping!
Title: Re: 911 and the Obi110...the search continues...
Post by: Dixon on March 19, 2011, 04:56:03 PM
I can't make a call using sp1 (GV) using these settings. I get a message "there is no service available".
I restored to default in Phone OutboundCallRoute and can make calls normally again.
Title: Re: 911 and the Obi110...the search continues...
Post by: RonR on March 19, 2011, 05:07:05 PM
Assuming all your DigitMaps are unchanged, I don't see a problem with your OutboundCallRoute.  The only change from the default value is:

{(<#:>|911):li} -> {911:sp2},{(<#:>):li}

and that change shouldn't affect anything but the handling of '911'.
Title: Re: 911 and the Obi110...the search continues...
Post by: Dixon on March 19, 2011, 05:09:47 PM
I put back this and calls still work.

{911:sp2},{<#:>:li},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**9:>(Mpp)):pp}

That was the one that I called 911 and it worked.
Title: Re: 911 and the Obi110...the search continues...
Post by: RonR on March 19, 2011, 05:18:54 PM
Sorry, but that doesn't compute.

The only difference is you've removed support for dialing out the LINE Port using '**8 + number', and the syntax of the second route is incorrect (which is for accessing the LINE Port directly with a '#').  I can't see how either of those would break SP1 calling.
Title: Re: 911 and the Obi110...the search continues...
Post by: Dixon on March 19, 2011, 05:27:21 PM
I tried again with

{911:sp2},{(<#:>:li)},{**0:aa},{***:aa2},{(Mpli):pli},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp}

I get a dialtone, but I get the message there is no service to complete your call.